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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technology operations, incident management, and operational excellence, with a strong focus on IT infrastructure, cloud technologies, and compliance. Proven ability to lead incident response efforts and collaborate effectively with cross-functional teams to ensure service restoration and continuous improvement.
Highest-signal resume keywords
Technology Operations ManagementIncident ManagementIT InfrastructureCloud TechnologiesITIL 4 Foundation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ResponseOperational Metrics AnalysisTechnical GuidanceProcess ExecutionGovernance Patterns
Soft Skills
CollaborationCoachingCommunication
Tools & Technologies
ServiceNowAutomation ToolsObservability Tools
Certifications & Qualifications
ITIL 4 FoundationITIL Managing Professional
Industry Keywords
Financial ServicesBankingRegulated IndustriesDisaster RecoveryBusiness Continuity
Tech Stack
Tools & technologiesCloudServiceNow
About the role
Key responsibilities & impact- Monitor, coordinate, escalate, and support restoration activities for enterprise technology services
- Ensure operational stability and minimize business impact
- Serve as a central coordination point during technology incidents, major incidents, service degradations, and operational events
- Deliver technology operations for assigned systems or services to meet performance, availability, reliability, and security targets
- Execute defined processes and maintain technology standards, runbooks, and governance patterns
- Lead components of larger initiatives and moderately complex technical or operational improvement efforts
- Analyze tools and processes, evaluate emerging technologies and automation, and implement efficiency and reliability improvements
- Provide technical guidance and informal coaching through design and code reviews, troubleshooting, and documentation
- Translate technical and business requirements into implementation plans and recommendations
- Collaborate with vendors, partners, and adjacent teams on integration, solution design, and operational expectations
- Monitor and analyze operational metrics, logs, and observability data to identify issues and drive continuous improvement
- Perform incident response for medium-to-high priority issues, including identification, triage, troubleshooting, and restoration
- Contribute to incident management, disaster recovery, and business continuity procedures
- Lead technical investigation and resolution for significant incidents within the assigned domain
Requirements
What you’ll need- Bachelor’s degree in Information Technology, Computer Science, or related technical discipline
- Minimum of 5 years of progressive experience in technology operations
- Advanced understanding of IT infrastructure, cloud technologies, security, compliance, and risk management
- Proven track record in technology governance, strategic planning, and operational excellence
- English language fluency required
- Must be authorized to work in the United States; Truist will not sponsor work visas or employment authorization
- Preferred: experience supporting financial services, banking, or other highly regulated industries
- Preferred: experience supporting Technology Incident Management and Major Incident Management functions within a large enterprise environment
- Preferred: experience coordinating Quick Response activities, incident bridge calls, and enterprise service restoration efforts
- Preferred: experience using ServiceNow Incident Management, Major Incident Management, Problem Management, and Change Management processes
- Preferred: experience working within an Integrated Command Center, Network Operations Center, Security Operations Center, or similar centralized operations environment
- Preferred certifications: ITIL 4 Foundation; ITIL Managing Professional
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- At least 10 days of vacation during the first year, prorated as applicable
- 10 sick days, prorated as applicable
- Paid holidays
- Defined benefit pension plan may be available depending on position and division
- Restricted stock units may be available depending on position and division
- Deferred compensation plan may be available depending on position and division