FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technology operations, incident management, and operational excellence, with a strong focus on IT infrastructure, cloud technologies, and compliance. Proven ability to lead technical investigations, optimize processes, and collaborate effectively with vendors and teams.
Highest-signal resume keywords
Technology Operations ManagementIncident ManagementIT InfrastructureCloud TechnologiesITIL® Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technology GovernanceOperational ExcellenceProcess AutomationTechnical Solution DesignIncident ResponseDisaster RecoveryBusiness ContinuityPerformance MonitoringLog AnalysisObservability Data Analysis
Soft Skills
Technical GuidanceCoachingCollaborationCommunication
Tools & Technologies
ServiceNowIntegrated Command Center (ICC)Network Operations Center (NOC)Security Operations Center (SOC)
Certifications & Qualifications
ITIL® 4 FoundationITIL® Managing Professional
Industry Keywords
Financial ServicesBankingRegulated IndustriesRisk ManagementCompliance
Tech Stack
Tools & technologiesCloudServiceNow
About the role
Key responsibilities & impact- Deliver technology operations for assigned systems or services to meet performance, availability, reliability, and security targets
- Own and execute defined processes, contributing to technology standards, runbooks, and governance patterns
- Lead components of larger initiatives and moderately complex efforts by planning, designing, and implementing technical solutions and operational improvements
- Analyze tools and processes and implement automation and optimization changes to improve efficiency, reliability, and supportability
- Provide technical guidance and informal coaching through design and code reviews, troubleshooting, best-practice sharing, and documentation
- Translate technical and business requirements into implementation plans and recommendations
- Collaborate with vendors, partners, and adjacent teams on integration, solution design, and operational and architectural expectations
- Monitor and analyze operational metrics, logs, and observability data to identify issues and drive continuous improvement
- Serve as a technical contact point for vendors, partners, and adjacent teams
- Perform incident response for medium-to-high priority issues, including identification, triage, troubleshooting, and restoration
- Contribute to incident management, disaster recovery, and business continuity procedures
- Lead technical investigation and resolution for significant incidents within the area of responsibility
Requirements
What you’ll need- Bachelor’s degree in Information Technology, Computer Science, or related technical discipline
- Minimum of 5 years of progressive experience in technology operations
- Advanced understanding of IT infrastructure, cloud technologies, security, compliance, and risk management
- Proven track record in technology governance, strategic planning, and operational excellence
- English language fluency required
- Must not require work visa sponsorship or employment authorization support
- Preferred: Experience supporting financial services, banking, or other highly regulated industries
- Preferred: Experience supporting Technology Incident Management and Major Incident Management functions within a large enterprise environment
- Preferred: Experience coordinating Quick Response activities, incident bridge calls, and enterprise service restoration efforts
- Preferred: Experience using ServiceNow Incident Management, Major Incident Management, Problem Management, and Change Management processes
- Preferred: Experience working within an Integrated Command Center (ICC), Network Operations Center (NOC), Security Operations Center (SOC), or similar centralized operations environment
- Preferred certification: ITIL® 4 Foundation
- Preferred certification: ITIL® Managing Professional
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
- 10 sick days, prorated
- Paid holidays
- Defined benefit pension plan (depending on position and division)
- Restricted stock units (depending on position and division)
- Deferred compensation plan (depending on position and division)