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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in loan servicing operations, including cash management, reporting, and compliance with lender agreements. Proficient in managing complex transactions and maintaining accurate records while ensuring timely and accurate billing for various loan types.
Highest-signal resume keywords
Loan Servicing OperationsCREFC IRP ReportingCash Management FunctionsCommercial Loan OperationsMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash Transactions ProcessingLender Remittances GenerationIRP ReportingSystem BalancingAdjustable Rate Mortgage BillingBond Loan BillingPayment PostingLoan Accounting FunctionsMaster Servicing ExperienceComplex Reporting
Soft Skills
Written CommunicationVerbal CommunicationOrganizational SkillsTime ManagementProblem-Solving Skills
Tools & Technologies
Enterprise! Master Servicing Platform
Industry Keywords
Mortgage BankingCommercial Loan DocumentationRisk ManagementGSE ServicingInvestor Reporting
About the role
Key responsibilities & impact- Process cash and non-cash transactions in the loan servicing application, including complex transactions
- Generate and send lender remittances and corresponding reporting for all lender types
- Complete IRP reporting for CMBS and Agency reporting for FNMA, FHLMC, and GNMA
- Facilitate delivery of funds to external clients and other third parties
- Perform system balancing, clear cash exceptions, and perform cash management functions
- Perform daily operations account reviews and reviews on high-volume DDA accounts
- Monitor and review Adjustable Rate Mortgage loans to ensure accurate billing
- Monitor and review Bond loans to ensure accurate billing
- Maintain accurate records for autodraft payments and excess rent refunds
- Administer the opening and closing of bank accounts
- Assist the Investor Accounting & Reporting Manager in developing Investor Reporting Analysts
- Post payment and disbursement transactions to the loan servicing application
- Timely remit and report required payments in accordance with lender agreements
- Perform daily balancing and loan accounting functions
- Apply PSAs, TSAs, CREFC IRP formats, reporting/remittance requirements, and compliance standards in primary and master servicing roles
Requirements
What you’ll need- College Degree or equivalent education and training
- 4 years’ work related experience
- Good written and verbal communication skills
- Ability to efficiently and consistently produce accurate and timely work product
- Strong organizational, time management and problem-solving skills
- Ability to multi-task in a fast paced environment with heavy interaction with teammates and clients
- Ability to collaborate or work independently
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
- Mortgage banking and accounting experience
- Commercial loan operations experience, with a strong preference for Master and/or Special servicing
- 3 years or more Master servicing and reporting experience with a focus on CREFC IRP, Servicer Advancing, Appraisal Reduction Amounts, and non-recoverability determinations
- Proficiency with industry system and tools; Enterprise! master servicing platform experience preferred
- GSE servicing experience a plus
- General knowledge of commercial loan documentation, cash management, reconciliations, and risk management
- Experience with complex or specialized third-party reporting – lender, fiscal agents, governmental lenders, etc.
- English language fluency required
- Regular work status; not temporary or contingent
- 1st shift (United States of America)
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401k plan
- At least 10 days of vacation during the first year of employment, prorated as applicable
- 10 sick days, prorated as applicable
- Paid holidays
- Defined benefit pension plan, depending on position and division
- Restricted stock units, depending on position and division
- Deferred compensation plan, depending on position and division