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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technology operations, including support for hardware, software, and databases, while adhering to compliance and risk management standards. Proficient in monitoring system performance and resolving issues to enhance operational efficiency.
Highest-signal resume keywords
Technology Operations ExperienceIT Infrastructure KnowledgeCompliance AdherenceIT Service Management FrameworksDocumentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational SupportSystem MonitoringTroubleshootingDatabase AdministrationTechnical SupportIssue ResolutionInstallation CoordinationStandard Operating ProceduresRisk ManagementITIL Familiarity
Soft Skills
CommunicationCollaborationProblem-Solving
Tools & Technologies
Enterprise Technology PlatformsRunbooksMonitoring Tools
Industry Keywords
Technology StandardsCompliance RequirementsOperational TrendsEnd-User TechnologyIT Infrastructure Components
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Deliver day-to-day operational support for assigned technology platforms, infrastructure, and systems
- Administer and support hardware, software, databases, and end-user technology using documented procedures
- Work with technology teams on routine operational activities, share status updates, and seek guidance on nonstandard issues
- Monitor system performance, alerts, and queues; resolve routine issues and escalate complex problems
- Support planning and coordination of installations, including scheduling, preparation, and documentation review
- Follow technology standards, policies, and procedures supporting compliance, security, and risk management
- Participate in scheduled maintenance, upgrades, and troubleshooting using runbooks and documented steps
- Document requests and resolutions in prescribed tools
- Share observations on recurring issues and operational trends to inform potential improvements
Requirements
What you’ll need- High school diploma
- Minimum of 2 years of experience in technology operations or related technical support roles
- Basic understanding of IT infrastructure components including hardware, software, and networks
- Familiarity with standard operating procedures and compliance requirements in technology environments
- English language fluency required
- Must be authorized to work in the United States; Truist will not sponsor work visa status, employment authorization, or immigration-related support
- Preferred: Experience with common enterprise technology platforms and tools
- Preferred: Exposure to IT service management frameworks (e.g., ITIL)
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401k plan
- At least 10 days of vacation during the first year of employment, prorated based on date of hire and full-time or part-time status
- 10 sick days, prorated
- Paid holidays
- Defined benefit pension plan (depending on position and division)
- Restricted stock units (depending on position and division)
- Deferred compensation plan (depending on position and division)