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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technology operations and enterprise technical support, with a strong focus on troubleshooting, incident management, and compliance with operational standards. Proven ability to lead teams, enhance processes, and ensure service continuity in complex infrastructure environments.
Highest-signal resume keywords
Technology Operations ExperienceIncident ManagementTeam LeadershipOperational SupportCompliance Reinforcement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingOperational Systems KnowledgeInfrastructure Components KnowledgeEnterprise Technology EnvironmentsSystem MonitoringTriage ValidationProcess ImprovementService Continuity Maintenance
Soft Skills
Technical GuidanceCross-Functional CoordinationDocumentation Skills
Tools & Technologies
Enterprise Monitoring ToolsRunbooks
Certifications & Qualifications
CompTIA A+Network+Server+ITIL Foundation
Industry Keywords
Operational GapsComplex Operational IncidentsHybrid InfrastructureMulti-Platform Infrastructure
About the role
Key responsibilities & impact- Act as a team lead for daily operations, providing advanced technical guidance and reviewing junior teammates' work
- Serve as the primary escalation point for non-routine, undefined, or complex operational incidents
- Deliver advanced operational support for platforms, systems, and infrastructure
- Identify operational gaps or recurring issues and recommend improvements
- Coordinate with cross-functional teams on maintenance, upgrades, and service activities
- Oversee system monitoring, validate triage accuracy, and ensure timely escalation
- Document incidents, workarounds, and solutions
- Reinforce compliance with approved standards, controls, and security requirements
- Support management in enhancing processes and maintaining service continuity
Requirements
What you’ll need- High school diploma or equivalent
- 5+ years of experience in technology operations or enterprise technical support
- Broad knowledge of operational systems, infrastructure components, and enterprise technology environments
- Demonstrated ability to troubleshoot non-routine issues and provide guidance to lower-level teammates
- English language fluency required
- Certifications such as CompTIA A+, Network+, Server+, or ITIL Foundation preferred
- Experience with enterprise monitoring tools, runbooks, and complex incident management preferred
- Exposure to hybrid or multi-platform infrastructure environments preferred
- Must work onsite at either Charlotte, NC or Raleigh, NC
- No sponsorship available
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- At least 10 days of vacation during the first year of employment, prorated
- 10 sick days, prorated
- Paid holidays
- Defined benefit pension plan, depending on position and division
- Restricted stock units, depending on position and division
- Deferred compensation plan, depending on position and division