Network Control Support Specialist I

Truist

. Analyze and solve complex ITM/ATM/Device system-related operational and customer issues using monitoring systems and coordinating third-party support technicians in the field .

Posted 9/15/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in analyzing and resolving complex ITM/ATM/Device operational issues while effectively managing workflows and providing training. Proficient in utilizing analytical tools and bank applications to support continuous improvement and operational efficiency.

Highest-signal resume keywords

ITM/ATM/Device System AnalysisBanking Operations ExperienceAnalytical SkillsMicrosoft Office ProficiencyATM Hardware Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Data AnalysisProblem ResolutionPerformance Dashboard CreationData ReportingPolicy Development

Soft Skills

Organizational SkillsCommunication SkillsPresentation SkillsMultitasking Ability

Tools & Technologies

AribaServiceNowXPTRNCR Vision

Certifications & Qualifications

ATM Hardware Break-Fix Certification

Industry Keywords

Retail BankingOperational Fleet ManagementCustomer SupportTechnical Support

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Analyze and solve complex ITM/ATM/Device system-related operational and customer issues using monitoring systems and coordinating third-party support technicians in the field
Escalate production issues for quick resolution using independent decision-making
Support continuous development of ITM/ATM/Device support systems
Prioritize daily workflows and multitask
Resolve highly complex technical, operational, and client-impacting problems within established guidelines
Monitor, identify, research, compile, and report daily operational fleet administrative data
Analyze, mitigate, clear, and report moderately complex operational data from production, productivity, financial, and quality statistics
Create and maintain ITM/ATM/Device performance dashboards and fulfill ad hoc data requests
Identify trends and recurring issues and recommend streamlined functions and processes
Assist in developing and implementing policies, procedures, and training materials
Provide training to others in the department/function

Requirements

What you’ll need

High School Diploma or equivalent
3 year's banking operations or retail branch banking experience with an emphasis on analytical concepts
Ability to comprehend, analyze, and interpret complex business situations using basic analytical tools and specialized applications
Strong organizational, communication, analytical and presentation skills
Experience in handling complex technical and research issues
Associate degree with an emphasis in accounting/finance or 5 years equivalent relevant work experience in retail banking operations environment (preferred)
Proficient with Microsoft Office suite and other bank applications such as Ariba, ServiceNow, XPTR, and NCR Vision (preferred)
Specific certification in ATM hardware break-fix and maintenance support in a help desk environment (preferred)
English language fluency required

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401k plan
At least 10 days of vacation during the first year of employment (prorated)
10 sick days (prorated)
Paid holidays
Defined benefit pension plan (position/division dependent)
Restricted stock units (position/division dependent)
Deferred compensation plan (position/division dependent)