Problem Management Automation, Reliability Engineering Consultant

Truist

. Deliver technology operations for an assigned area, working independently to achieve performance, availability, and security targets for critical systems and infrastructure .

Posted 10/30/2026full-timeCharlotte • North Carolina • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates deep expertise in IT Infrastructure, Cloud Technologies, Security, Compliance, and Risk Management, with a proven track record in Technology Governance and Operational Excellence. Proficient in Problem Management, Technical Troubleshooting, and Automation of Operational Procedures using tools like ServiceNow and scripting languages.

Highest-signal resume keywords

IT Infrastructure ExpertiseServiceNow Dashboard DevelopmentPython ScriptingProblem Management ExperienceITIL Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud TechnologiesSecurity ManagementRisk ManagementTechnical TroubleshootingAutomation TechniquesRoot Cause AnalysisObservability PlatformsCI/CD PracticesScripting (Python, PowerShell, Bash)Data Analysis

Soft Skills

LeadershipCoachingCommunicationProblem-SolvingCollaboration

Tools & Technologies

ServiceNowSplunkDatadogDynatracePower BITableauJiraRallyREST APIsAI-Assisted Tools

Certifications & Qualifications

ITIL Certification

Industry Keywords

Technology OperationsGovernance PatternsOperational MetricsIncident ManagementRegulated EnvironmentAgile Delivery ModelContinuous ImprovementPerformance AnalyticsError BudgetsOperational Readiness

Tech Stack

Tools & technologies

CloudPythonServiceNowSplunkTableau

About the role

Key responsibilities & impact

Deliver technology operations for an assigned area, working independently to achieve performance, availability, and security targets for critical systems and infrastructure
Contribute to technology standards, runbooks, and governance patterns to reduce risk, support compliance, and improve operations
Lead large or complex initiatives by planning, designing, and implementing technology solutions and operational improvements
Delegate work to lower-level technical professionals and review their deliverables
Evaluate and pilot emerging technologies, automation, and optimization techniques
Provide technical guidance, coaching, and training to engineers and technical professionals
Translate leadership objectives into technical plans and roadmaps
Monitor and analyze operational metrics, logs, and observability data to identify issues and drive continuous improvement
Serve as a technical contact for vendors, partners, and adjacent teams
Lead high-priority incident response, coordinate restoration efforts, and minimize business impact
Conduct post-incident reviews
Diagnose and resolve recurring problems and implement permanent fixes
Automate repetitive Problem Management processes using scripts, applications, and ServiceNow workflows
Build ServiceNow dashboards showing recurring failure patterns, corrective action status, and control effectiveness

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, a related technical discipline, or equivalent education, training, and work-related experience
Minimum of 7 years of progressive experience in technology operations
Deep expertise in IT infrastructure, cloud technologies, security, compliance, and risk management
Proven track record in technology governance, strategic planning, and operational excellence
Hands-on Problem Management experience, including root cause analysis, 5 Whys, post-incident reviews, corrective action tracking, and trend analysis of recurring incidents
Technical troubleshooting background in network, cloud, server, or infrastructure administration
Python scripting, or PowerShell or Bash, including work with REST APIs
ServiceNow experience building dashboards, reports, and workflows, including Performance Analytics or Flow Designer
Working knowledge of the Incident, Problem, and Change data model
Site reliability engineering practices, including toil reduction, SLOs and SLIs, error budgets, operational readiness, and resilience patterns
Experience building dashboards and decision-support tools in ServiceNow, Power BI, Tableau, Splunk, or similar platforms
Experience with observability and event management platforms such as Splunk, Datadog, Dynatrace, or PagerDuty
Experience automating operational procedures and runbooks
Working knowledge of Git, code review, CI/CD, and release controls
Experience using AI-assisted tools, including large language models, for classification, summarization, or analysis within appropriate governance and security controls
Experience working in Rally, Jira, or similar backlog tools in an Agile delivery model
Experience in a regulated environment where auditability, access controls, and technology-risk requirements shape how solutions are built
Ability to make progress when requirements are incomplete, while stating assumptions, decision points, and acceptance criteria
Ability to explain root cause, risk, and business impact clearly to executives and engineers
ITIL certification or equivalent
Truist will not sponsor work visa status or employment authorization

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
No less than 10 days of vacation during the first year of employment (prorated)
10 sick days (prorated)
Paid holidays
Defined benefit pension plan (depending on position and division)
Restricted stock units (depending on position and division)
Deferred compensation plan (depending on position and division)