Relationship Banker

Truist

. Provide an industry-leading client service experience in person and by phone .

Posted 10/6/2026full-timeStatesville • North Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship building and consultative sales, with a strong focus on delivering exceptional client service and achieving sales targets. Proficient in financial solutions, compliance with regulatory requirements, and operational procedures within a banking environment.

Highest-signal resume keywords

Client Relationship BuildingConsultative Sales ExperienceSAFE ComplianceFinancial Solutions ExpertiseSales Goal Achievement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Sales ExperienceConsumer Lending OptionsTeller TransactionsDeposit Products KnowledgeCredit Products KnowledgeRetirement Products KnowledgeBasic Computer ApplicationsMicrosoft Office ProficiencyProblem ResolutionOperational Procedures Compliance

Soft Skills

Excellent Interpersonal SkillsStrong Communication SkillsAbility to Multi-taskProfessional Service QualityTime Management

Certifications & Qualifications

SAFE ComplianceNMLS Background Check

Industry Keywords

Bank OperationsFinancial ResponsibilityRegulatory RequirementsClient MaintenanceSales Targets

About the role

Key responsibilities & impact

Provide an industry-leading client service experience in person and by phone
Develop and expand new and existing client relationships
Provide financial solutions based on consultative conversations
Refer clients to other business partners for additional business growth opportunities
Cross-train and perform required teller duties as needed
Handle routine client maintenance requests, problem resolution and advanced sales functions for deposit, credit, convenience and other products and services
Contribute to client service and individual and branch sales targets
Conduct consultative conversations and refer complex client needs or financial goals to internal specialists
Participate in Truist Retail Community Bank Leadership Routines
Attend sales, service and product knowledge meetings, training classes and web-based learning
Advise on consumer lending options and take loan applications
Follow internal controls, operational procedures and risk management policies
Ensure compliance with current policies and procedures
Conduct teller transactions, greet clients and help them navigate within the branch

Requirements

What you’ll need

High school diploma or equivalent education
2 years of client sales and service experience
Experience with sourcing and prospecting for new clients and client relationship building
Excellent interpersonal and communication skills, including a desire to interact with clients and prospects
Demonstrated proficiency in basic computer applications, such as Microsoft Office
Must be SAFE (Mortgage Licensing Act) compliant within 30 days of employment, including new or transfer of registration and applicable NMLS background check
Must meet applicable financial responsibility, character, credit fitness and criminal background standards
Must meet ongoing regulatory requirements
Ability to multi-task under time constraints
Ability to travel to accommodate temporary staffing needs, including temporary assignment or locale changes
Ability to work weekends and/or extended hours; occasional travel and overnights may be included
Associate’s degree or higher (preferred)
Demonstrated ability to handle multiple priorities under time constraints (preferred)
Excellent verbal and written communication skills (preferred)
Ability to respond in a professional manner with a high level of service quality (preferred)
Experience discussing, recommending and selling various deposit, credit and retirement products to consumer and small business clients (preferred)
Demonstrated ability in meeting or exceeding sales goals (preferred)
General understanding of bank operations, policies and procedures (preferred)
English language fluency required

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401k plan
No less than 10 days of vacation during the first year of employment, prorated based on date of hire and full-time or part-time status
10 sick days, prorated
Paid holidays
Defined benefit pension plan, depending on position and division
Restricted stock units, depending on position and division
Deferred compensation plan, depending on position and division