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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in mortgage lending, team leadership, and strategic sales management, with a strong focus on compliance and client service quality. Proven ability to drive growth through effective recruitment, coaching, and development of a high-performing sales team.
Highest-signal resume keywords
Mortgage Lending ExpertiseTeam LeadershipSales ManagementCompliance KnowledgeClient Service Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mortgage Loan OriginationProduction Goal AchievementBusiness DevelopmentQuality Control StandardsDigital Client Experience ManagementMortgage Process ManagementRecruitment and RetentionFinancial Services ExperienceKnowledge of Mortgage ProductsReal Estate Market Awareness
Soft Skills
Excellent Communication SkillsCoaching and DevelopmentRelationship ManagementTeam Engagement
Tools & Technologies
PC Keyboard and MouseCopy/Fax MachinesPrinters
Certifications & Qualifications
Bachelor's DegreeActive NMLSR RegistrationS.A.F.E. Act Compliance
Industry Keywords
Mortgage IndustryFinancial ServicesTruist Lending PoliciesGovernment RegulationsSecondary Market Requirements
About the role
Key responsibilities & impact- Serve as the direct sales manager of a Mortgage Loan Originator team
- Deliver superior growth and profit by executing Truist Mortgage LOB strategic plans and initiatives
- Achieve production goals through personal production and leadership, recruiting, retention, coaching, and development of a profitable sales team
- Drive mortgage loan sales by leading, communicating, and executing a strategic plan
- Manage relationships with internal and external centers of influence and coordinate sales activities with internal Truist partners
- Participate in business development efforts with the MLO team
- Ensure personal and team adherence to Truist Lending policies, procedures, government regulations, secondary market requirements, compliance, and quality-control standards
- Improve client service quality through digital client experience, technology adoption, and mortgage process management
- Build partnerships between the sales team and operations
- Assist Mortgage Loan Fulfillment with client, attorney, or appraiser document follow-up based on quality-control or post-closing reviews
- Stay current on local real estate markets, mortgage products, process trends, and competitive positioning
- Provide feedback and solutions regarding mortgage lending delivery capabilities
Requirements
What you’ll need- Bachelor's degree or equivalent education and related experience
- 5+ years mortgage industry experience or experience in the financial services field
- Manages a team of 4+ Mortgage Loan Originators
- Strong understanding of mortgage lending and knowledge of all types of mortgage loans
- Excellent verbal, written, and communication skills
- Proven ability to recruit and retain productive, engaged teammates
- Registered and maintains an active Truist-sponsored registration in the Nationwide Mortgage Licensing System and Registry (NMLSR)
- Assigned a unique identifier number in compliance with federal S.A.F.E. Act requirements
- Ability to work all scheduled hours, including overtime as directed and required by business needs
- Ability to access and interpret client information from a computer and hear and speak with individuals in person and by phone
- Ability to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers
- Ability to lift up to 25 lbs.
- Ability to travel up to 25%
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- At least 10 days of vacation during the first year of employment, prorated
- 10 sick days, prorated
- Paid holidays
- Defined benefit pension plan (depending on position and division)
- Restricted stock units (depending on position and division)
- Deferred compensation plan (depending on position and division)