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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in mortgage lending, team leadership, and strategic sales management, with a strong focus on compliance and client service quality. Proven ability to drive growth through effective recruitment, coaching, and development of a high-performing sales team.
Highest-signal resume keywords
Mortgage Lending ExpertiseTeam LeadershipSales ManagementCompliance AdherenceClient Service Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mortgage Loan OriginationFinancial Services ExperienceProduction Goal AchievementMortgage Product KnowledgeQuality Control ManagementBusiness DevelopmentDigital Client Experience ManagementMarket Condition MonitoringRecruitment and RetentionStrategic Planning
Soft Skills
Excellent Communication SkillsCoaching and DevelopmentRelationship ManagementProblem-SolvingTeam Collaboration
Tools & Technologies
PC Keyboard and MouseCopy/Fax MachinesPrintersMortgage Software
Certifications & Qualifications
Bachelor's DegreeActive NMLSR RegistrationS.A.F.E. Act Compliance
Industry Keywords
Mortgage IndustryTruist Lending PoliciesGovernment RegulationsSecondary Market RequirementsReal Estate Market Conditions
About the role
Key responsibilities & impact- Serve as the direct sales manager of a Mortgage Loan Originator team
- Deliver growth and profit by executing Truist Mortgage LOB strategic plans and initiatives
- Achieve production goals through personal production and effective leadership, recruiting, retention, coaching, and development of a profitable sales team
- Drive mortgage loan sales by leading, communicating, and executing a strategic plan
- Manage relationships with internal and external centers of influence and coordinate sales activities with internal Truist partners
- Participate in business development efforts with the MLO team
- Ensure personal and team adherence to Truist Lending policies, procedures, government regulations, secondary market requirements, compliance standards, and quality-control audit requirements
- Improve client service quality through digital client experience, technology adoption, and mortgage process management
- Build partnerships between the sales team and operations
- Assist Mortgage Loan Fulfillment with client, attorney, or appraiser document follow-up when required through quality control or post-closing review
- Monitor local real estate market conditions, mortgage product and process trends, and competitive positioning
- Provide feedback and solutions regarding mortgage lending delivery capabilities
- Work first shift and perform sitting, standing, and walking frequently
- Work in a regular office environment
Requirements
What you’ll need- Bachelor's degree or equivalent education and related experience
- 5+ years mortgage industry experience or experience in the financial services field
- Manages a team of 4+ Mortgage Loan Originators
- Strong understanding of mortgage lending and knowledge of all types of mortgage loans
- Excellent verbal, written, and communication skills
- Proven ability to recruit and retain productive, engaged teammates
- Registered and maintains an active Truist sponsored registration in the Nationwide Mortgage Licensing System and Registry (NMLSR)
- Assigned a unique identifier number in compliance with federal S.A.F.E. Act requirements
- Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need
- Able to access and interpret client information received from a computer and hear and speak with individuals in person and on the phone
- Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers
- Able to lift up to 25 lbs.
- Able to travel up to 25%
- English language fluency required
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401k plan
- At least 10 days of vacation during the first year, prorated based on date of hire and full-time or part-time status
- 10 sick days, prorated
- Paid holidays
- Defined benefit pension plan may be available depending on position and division
- Restricted stock units may be available depending on position and division
- Deferred compensation plan may be available depending on position and division