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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Digital Client Experience Governance, Risk Management, and Fraud and Authentication programs within the financial services industry. Possesses strong leadership, strategic planning, and communication skills to effectively manage cross-functional projects and stakeholder relationships.
Highest-signal resume keywords
Digital Client Experience GovernanceRisk Management FrameworkFraud and Authentication GovernanceFinancial Services Industry ExperienceLeadership and Decision-Making Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Risk AssessmentStrategic PlanningProject ManagementRegulatory AdherenceFraud MitigationGovernance Program DevelopmentBusiness AnalysisOperational Risk ManagementCompliance MonitoringStakeholder Engagement
Soft Skills
Problem-SolvingOrganizational AgilityCommunication SkillsCollaborationEthical Judgment
Tools & Technologies
MS Office SuitePowerPointExcelWordVisioProject
Certifications & Qualifications
Professional CertificationMBA or Advanced Degree
Industry Keywords
Financial ServicesBanking RegulationsRisk DisciplinesOperationsCompliance
About the role
Key responsibilities & impact- Design and implement a defined Digital, Client Experience, and Marketing (DCXM) Governance program
- Align and enforce the risk management framework, fulfill enterprise program requirements, and oversee regulatory adherence
- Manage engagements on behalf of DCXM and provide expert representation with DCXM Leadership, Governance and Control Organization, Legal, Compliance, Truist Audit Services, Enterprise Technology, and other stakeholders
- Develop, administer, and oversee the fraud and authentication governance program for digital, branch, and ATM platforms
- Develop and prioritize roadmaps, coordinate risk assessments, conduct strategic planning, and engage centralized Fraud and Authentication teams
- Lead cross-functional risk and governance projects to ensure collaboration and successful execution
- Oversee relationships with business owners and technology leads and support risk management plans
- Advise and challenge stakeholders regarding new, changed, or discontinued business activity
- Monitor and challenge current fraud and authentication systems and processes
- Identify and advocate for solutions that deliver value and mitigate risk
- Promote ownership of gaps, self-identified issues, and risk acceptance; advise on remediation strategies
- Maintain collaborative partnerships across division leadership, risk advisors, legal, compliance, audit, and other partners
- Present difficult topics, troubleshoot issues, and develop alternate solutions to achieve goals
- Serve as an individual contributor
Requirements
What you’ll need- Bachelor’s degree in Marketing, Business Administration, Finance or related field or equivalent education and related training and work-related experience
- 10+ years experience in financial services industry, preferably with a large financial services firm in Operations or Risk Management related areas
- In depth knowledge of key risk disciplines and regulations in the banking industry
- Ability to effectively prioritize complex projects and adapt quickly to new challenges and concepts
- Ability to navigate ambiguity and solve problems in a heavily matrixed corporate environment
- Ability to work strategically and tactically while overseeing details
- Excellent leadership ability and sound decision-making skills
- Strong business acumen and organizational agility
- Strong written and verbal communication skills with executive management and regulators
- Profound sense of ethics and ability to deal with pressure from all areas of the business
- Demonstrated executive level presence with expert level verbal and written communication skills
- Strong skills in MS Office Suite (PowerPoint, Excel, Word, Visio, Project)
- English language fluency required
- MBA or advanced degree preferred
- Professional certification or license preferred
- Experience in the financial services industry and related division preferred
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401k plan
- At least 10 days of vacation during the first year of employment (prorated)
- 10 sick days during the first year of employment (prorated)
- Paid holidays
- Defined benefit pension plan (depending on position and division)
- Restricted stock units (depending on position and division)
- Deferred compensation plan (depending on position and division)