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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in cloud governance, operational readiness, and process improvement, with a strong focus on ServiceNow development and integration within AWS and Azure environments. Proficient in risk management, data analysis, and stakeholder communication to enhance technology operations.
Highest-signal resume keywords
ServiceNow DevelopmentCloud GovernanceAWS and Azure FamiliarityTechnology Operations ExperienceAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow WorkflowsJavaScriptREST/SOAP APIsIntegration HubCloud OnboardingProcess ImprovementRisk ManagementData AnalysisAgile MethodologiesDevOps Practices
Soft Skills
Effective CommunicationStakeholder ManagementAnalytical SkillsProblem-SolvingCollaboration
Tools & Technologies
ServiceNowAWSAzureFlow DesignerBusiness RulesClient ScriptsScript IncludesOperational ToolsIncident ManagementDisaster Recovery
Certifications & Qualifications
ServiceNow Certified System Administrator (CSA)AWS CertificationAzure CertificationITIL Certification
Industry Keywords
Cloud ServicesTechnology OperationsGovernance ProcessesOperational ReadinessComplianceRisk ManagementContinuous ImprovementAutomationLifecycle ManagementVendor Management
Tech Stack
Tools & technologiesAWSAzureCloudCyber SecurityJavaScriptServiceNowSOAP
About the role
Key responsibilities & impact- Support adoption, governance, and enablement of enterprise cloud services
- Partner with business and technology teams on cloud onboarding, governance processes, operational readiness, and continuous improvement
- Evaluate risks, identify dependencies, gather and document requirements, and improve processes supporting secure and compliant cloud adoption
- Collaborate with cloud engineering, architecture, cybersecurity, risk, and application teams across AWS and Azure environments
- Monitor operational performance, identify issues, and recommend enhancements to processes, tools, and workflows
- Analyze data, reports, and system outputs to assess technology component health, effectiveness, and lifecycle status
- Conduct root-cause analysis and evaluate workflow dependencies
- Develop solution recommendations and design-level improvements to tools, runbooks, and workflows
- Evaluate operational trends, risks, and performance data to influence operations, resource planning, and technology strategy
- Identify automation, tooling, and process-refinement opportunities
- Assess lifecycle status, utilization patterns, and operational impacts of technology assets or services
- Support interactions with vendors, partners, and adjacent teams
- Follow and refine incident management, disaster recovery, and business continuity procedures
- Participate in technical investigation and resolution activities and capture learnings for future improvements
Requirements
What you’ll need- Bachelor’s degree in Information Technology, Computer Science, a related technical discipline, or equivalent education, training, and work-related experience
- Minimum of 3 years of progressive experience in technology operations
- Developing understanding of IT infrastructure, cloud technologies, security, compliance, and risk management
- Experience with technology governance
- Experience supporting enterprise cloud governance, enablement, onboarding, or cloud operations functions
- 3+ years of experience developing and administering ServiceNow solutions, workflows, and integrations supporting technology operations and cloud services
- Proficiency in ServiceNow development, including JavaScript, Flow Designer, Business Rules, Client Scripts, Script Includes, and platform automation capabilities
- Experience with ServiceNow modules such as Request Management, Service Catalog, CMDB, Knowledge Management, Change Management, and workflow automation
- Experience with REST/SOAP APIs, Integration Hub, system integrations, and automation of cloud onboarding and governance processes
- Familiarity with AWS and Azure, including cloud services, account provisioning, operational processes, and governance requirements
- Experience working in Agile and DevOps environments and supporting cross-functional technology initiatives
- Strong analytical, problem-solving, and process improvement skills
- Ability to assess risks, dependencies, and operational impacts
- Effective communication and stakeholder management skills
- ServiceNow Certified System Administrator (CSA) certification preferred
- Additional ServiceNow or cloud certifications (AWS, Azure, ITIL) are a plus
- English language fluency required
- Must not require employer sponsorship for work visa status or employment authorization
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- At least 10 days of vacation during the first year, prorated
- 10 sick days, prorated
- Paid holidays
- Defined benefit pension plan (position/division dependent)
- Restricted stock units (position/division dependent)
- Deferred compensation plan (position/division dependent)