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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technology operations, including process optimization, risk management, and operational performance analysis. Proficient in evaluating technology asset lifecycles and implementing effective solutions to enhance operational efficiency.
Highest-signal resume keywords
Technology Operations ManagementIT Infrastructure UnderstandingCloud Technologies FamiliarityTechnology Governance ExperienceDatabase Performance Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Process ImprovementRoot-Cause AnalysisData AnalysisIncident ManagementDisaster Recovery Procedures
Soft Skills
CollaborationProblem-SolvingIndependent Analysis
Tools & Technologies
SplunkDynatraceMuleSoftCI/CD Pipeline SupportGitLabMicrosoft SQL Server
Industry Keywords
Risk ManagementComplianceOperational Performance MonitoringTechnology Asset ManagementBusiness Continuity
Tech Stack
Tools & technologiesCloudMS SQL ServerSplunkSQL
About the role
Key responsibilities & impact- Implement and optimize technology operations and systems-level solutions
- Contribute to planning, governance, and improvement of operational processes
- Maintain production stability and ensure technology asset accuracy
- Evaluate operational risks and improve processes supporting business operations
- Analyze issues and recommend solutions independently
- Collaborate with cross-functional teams and vendors
- Monitor operational performance and identify issues
- Analyze data, reports, and system outputs to assess technology component health, effectiveness, and lifecycle status
- Conduct root-cause analysis and evaluate workflow dependencies
- Recommend enhancements to tools, runbooks, workflows, and technology service designs
- Evaluate operational trends, risks, and performance data to inform business operations, resource planning, and technology strategy
- Identify automation, tooling, and process-refinement opportunities
- Assess technology asset or service lifecycle status, utilization, operational impacts, and cost-effective optimization strategies
- Support interactions with vendors, partners, and adjacent teams
- Validate changes and confirm alignment with operational and architectural expectations
- Follow and help refine incident management, disaster recovery, and business continuity procedures
- Participate in technical investigation and resolution activities and capture lessons learned
Requirements
What you’ll need- Bachelor’s degree in Information Technology, Computer Science, a related technical discipline, or equivalent education, training, and work-related experience
- Minimum of 3 years of progressive experience in technology operations
- Developing understanding of IT infrastructure, cloud technologies, security, compliance, and risk management
- Experience with technology governance
- Job is not available for sponsorship
- English language fluency required
- Preferred: Splunk, Dynatrace, MuleSoft support, CI/CD Pipeline Support, GitLab, Microsoft SQL Server (SQL), Database Performance Analysis, and SQL Query Troubleshooting
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401k plan
- At least 10 days of vacation during the first year of employment, prorated as applicable
- 10 sick days, prorated as applicable
- Paid holidays
- Defined benefit pension plan, depending on position and division
- Restricted stock units, depending on position and division
- Deferred compensation plan, depending on position and division