Senior Client Resolution Specialist

Truist

. Provide full resolution and response to verbal and written client complaints for centrally supported business units .

Posted 11/2/2026full-timeUnited StatesSenior💰 $50,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client complaint resolution, effective communication, and collaboration with various business units while maintaining compliance with regulations. Proficient in utilizing complaint management systems and Microsoft Office applications to ensure accurate documentation and reporting.

Highest-signal resume keywords

Client Complaint ResolutionComplaint Management System ProficiencyEffective Communication SkillsFinancial Services ExperienceProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complaint DocumentationRoot Cause AnalysisAttention to DetailMicrosoft Office ProficiencyMulti-Tasking Ability

Soft Skills

Excellent Client Service SkillsStrong Decision-Making SkillsEffective Listening SkillsAction OrientedEmpathy

Certifications & Qualifications

Associate's Degree

Industry Keywords

Financial ServicesBank OperationsRetail LendingCompliance RegulationsClient Relations

About the role

Key responsibilities & impact

Provide full resolution and response to verbal and written client complaints for centrally supported business units
Ensure all client concerns are addressed timely using proper grammar and professional correspondence
Execute Truist's Mission, Vision and Values and provide distinctive client service
Collaborate with branches, regional senior leadership, lines of business, and Corporate Compliance on complaint investigations and responses
Serve as a super user for the Complaint Management System
Ensure accurate complaint information and documentation for reporting, trending, root cause analysis, and recordkeeping
Maintain current knowledge of compliance regulations, bank products, policies, procedures, and business-unit strategies
Escalate complaint-related trends and concerns to management
Lead resolution of complex complaints and cases involving multiple business units
Work independently with minimum manager oversight
Provide daily team support and mentorship to fellow Specialists
Work remotely on Saturdays and in office on other scheduled work days

Requirements

What you’ll need

Associate's degree, or equivalent education and related training
Five years of high levels of performance/achievement in a financial services call center, bank operations or retail lending function
Excellent client service skills
Consistent success in effective problem resolution
Ability to appropriately prioritize and organize tasks to meet deadlines
Ability to function effectively on a team with an off-site manager
Ability to multi-task in a high volume, fast-paced environment
Strong decision-making skills
Effective listening skills
Excellent verbal and written communication skills
Demonstrated proficiency in attention to detail and processing information accurately
Creative thinker and problem solver
Action oriented and self-disciplined
Ability to maintain composure and professionalism in highly emotional situations
Ability to develop and maintain excellent client relations and display genuine concern for client complaints
Operational experience supporting collaboration with business units that manage complaint handling
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Ability to quickly learn necessary platform applications
Ability to speak fluent English
Ability to think sequentially and conceptually to accurately analyze and resolve problems
Ability to empathize with and prioritize client needs

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401k plan
No less than 10 days of vacation during the first year of employment, prorated as applicable
10 sick days, prorated as applicable
Paid holidays
Defined benefit pension plan, depending on position and division
Restricted stock units, depending on position and division
Deferred compensation plan, depending on position and division
Remote work on Saturdays