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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Commercial Property Insurance, including compliance monitoring and analysis of insurance policies. Proficient in managing insurance documentation and collaborating with stakeholders to resolve discrepancies and ensure adherence to regulations.
Highest-signal resume keywords
Commercial Property Insurance ExperienceInsurance Compliance BackgroundStrong Analytical AbilityProficiency in Microsoft OfficeExcellent Written and Verbal Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance Policy AnalysisLoan Document InterpretationRisk AssessmentData CompilationInsurance MonitoringLoss of Income CalculationsBlanket and Flood AnalysisNon-Compliance ResolutionDocumentation ReviewInsurance Waiver Feasibility
Soft Skills
Strong Customer Service SkillsDetail OrientedTime ManagementAbility to Work Under PressureTeam Collaboration
Tools & Technologies
Microsoft ExcelMicrosoft OutlookMicrosoft Word
Certifications & Qualifications
CICARMAUCLCSCPCUCISR
Industry Keywords
Commercial LoansInsurance ComplianceGovernment RegulationsFNMAFHLMCFHAGNMACommercial Real EstateInsurance DocumentationCollateral Data
About the role
Key responsibilities & impact- Support the Servicing and Asset Management department as the primary resource for insurance monitoring and compliance for an assigned portfolio of commercial loans
- Monitor insurance renewals and ensure timely receipt of evidence of coverage, premium invoices and other required documentation
- Review, analyze and interpret property and liability insurance policies for compliance with loan documents, lender requirements, government regulations and internal policies
- Review and compile loan and collateral data, including replacement cost, loss of income calculations, third-party reports and local ordinances
- Complete Blanket and Flood Analysis for complex policies
- Correspond with lenders, borrowers, insurance agents and insurance companies to resolve non-compliance issues and discrepancies
- Gather documentation and review waiver feasibility and risk for lender waiver requests
- Monitor non-compliance escalation for potential force-placed insurance and coordinate with Insurance Management
- Review casualty losses and advise internal and external clients regarding insurance coverage and loss proceeds requirements
- Assist with insurance activities for new loan setup, significant events, loan transfers, flood zone monitoring, audit data gathering, system enhancement testing and special projects
- Serve as a subject matter expert for internal teammates and resolve insurance-related discrepancies
- Update loan servicing systems, shared drives and lender applications thoroughly and timely
- Ensure compliance with Insurance Team policies and procedures and recommend process enhancements
- Serve as the primary point of contact for insurance matters for an assigned portfolio
- Perform other duties as assigned
Requirements
What you’ll need- Minimum 5 years of experience in Commercial Property insurance
- Knowledge of various types of commercial property insurance policies and ability to read/interpret them
- Commercial insurance agency and/or servicing work experience
- Insurance compliance background, including coverage discrepancies, industry standards and government regulations
- Ability to understand complex loan documents and third-party reports such as appraisals, surveys and title
- Ability to work with teammates and customers at all levels within an organization
- Strong PC skills, including proficiency with Microsoft Office applications such as Excel, Outlook and Word
- Excellent time management and ability to multi-task, follow through on commitments, meet deadlines and drive results
- Ability to work under pressure and within tight time constraints, process high volumes, including working overtime if required
- Strong customer service skills
- Professional and polished demeanor
- Detail oriented with strong analytical ability
- Ability to assess stakeholders involved and determine appropriate actions for resolving escalated issues
- Ability to determine feasibility of insurance waivers, evaluate risk, substantiate recommendations and make recommendations
- Accountable and reliable
- Strong written and verbal communication skills
- Ability to work independently and self-manage workflow
- Ability to work well within a team and collaborate with teammates
- Ability to travel when required
- Preferred: insurance certifications/designations such as CIC, ARM, AU, CLCS, CPCU, CISR
- Preferred: commercial multifamily insurance compliance background relating to FNMA, FHLMC and FHA/GNMA
- Preferred: prior commercial real estate loan servicing experience
- 4-year degree preferred
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- No less than 10 days of vacation during the first year of employment (prorated)
- 10 sick days during the first year of employment (prorated)
- Paid holidays
- Defined benefit pension plan (position/division dependent)
- Restricted stock units (position/division dependent)
- Deferred compensation plan (position/division dependent)