Senior Manager, QI

Truist

. Manage Quality Oversight teams in a heavily regulated Mortgage Servicing environment .

Posted 10/15/2026full-timeUnited StatesSenior💰 $103,800 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Mortgage Servicing, Quality Oversight, and Risk Management, with a strong focus on process improvement and compliance with regulatory standards. Proven ability to lead teams, manage complex issues, and deliver actionable insights through data analysis and effective communication.

Highest-signal resume keywords

Mortgage Servicing Systems ExpertiseQuality Oversight/Assurance/ControlRisk ManagementProcess ImprovementLeadership in Mortgage Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mortgage ServicingQuality OversightRisk ManagementData AnalysisProcess ImprovementRegulatory ComplianceBudget ManagementRoot-Cause AnalysisPerformance ManagementChange Management

Soft Skills

Strong Communication SkillsInterpersonal SkillsOrganizational SkillsAnalytical SkillsProblem-Solving Skills

Tools & Technologies

Microsoft OfficeExcelPowerPointVisioMortgage Servicing Platform (MSP)

Certifications & Qualifications

Bachelor’s DegreeMBA (Preferred)

Industry Keywords

Mortgage ServicingInvestor GuidelinesRegulatory StandardsQuality ControlOperational Control

About the role

Key responsibilities & impact

Manage Quality Oversight teams in a heavily regulated Mortgage Servicing environment
Direct Quality Oversight Business Analysts and Testing Managers to mitigate risk and improve servicing efficiency
Monitor processes, reports, trends, and results against servicing standards
Liaise with servicing operations, quality assurance/control, risk partners, and executive management
Ensure adherence to servicing SLAs, regulations, investor requirements, controls, and enterprise standards
Manage department budget, staffing, performance, development, hiring, training, and coaching
Establish and maintain department standards, identify gaps, coordinate improvements, and develop controls
Identify, prioritize, and manage risks, control deficiencies, emerging risks, and cross-servicing risks
Aggregate and report adverse issues, trends, and inefficiencies with root-cause analysis and proposed solutions
Build relationships with internal and external business partners
Plan, build, and execute the Mortgage Quality program
Monitor corrective action plans, remediation, and preventative actions from Quality reviews
Oversee monitoring, testing, and quality oversight results for breaches and systemic themes
Develop and present actionable Quality reporting to senior management
Facilitate or participate in monthly Mortgage Servicing and leadership forums
Serve as primary contact for internal and external audit reviews and manage responses and corrective actions
Perform other duties as assigned

Requirements

What you’ll need

Education or training in Mortgage, Finance, or strongly related Industry
Minimum of ten years in a management or leadership role of individual contributors
Bachelor’s degree or equivalent education and related training
Subject matter expertise with mortgage servicing systems and mortgage servicing and default processes
Strong oral and written communication skills and effective presentation abilities
Strong interpersonal, time management, organizational, analytical, problem-solving, and decision-making skills
Ability to work in a continually changing and fast-paced environment
Ability to operate independently
Experience managing difficult and complex issues and multiple tasks
Ability to analyze complex data to identify trends and potential issues
Fifteen years of mortgage experience, quality oversight/assurance/control, mortgage servicing operations, risk management and/or regulatory compliance, and process improvement experience specific to the functional area
Demonstrated ability to drive team performance and efficiencies
Proficiency in basic computer applications, MSP, and Microsoft Office, particularly Excel, PowerPoint, and Visio
English language fluency required
Preferred: proficiency with ICE’s Mortgage Servicing Platform (MSP)
Preferred: knowledge of mortgage investor/insurer and regulatory guidelines and industry standards
Preferred: process improvement, change management, operational control, and audit experience
Preferred: MBA or supplemental education and experience in residential mortgage lending

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401k plan
At least 10 days of vacation during the first year of employment, prorated
10 sick days, prorated
Paid holidays
Defined benefit pension plan (depending on position and division)
Restricted stock units (depending on position and division)
Deferred compensation plan (depending on position and division)