Senior Product Manager – Agile

Truist

. Define and maintain product vision, strategy, roadmap, and measurable outcomes for assigned Digital Commerce products and capabilities .

Posted 9/17/2026full-timeCharlotte • North Carolina • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management, digital experience design, and Agile methodologies, with a strong focus on translating client needs into actionable product strategies and measurable outcomes. Proficient in leading cross-functional teams and utilizing data analytics to drive product health and client engagement.

Highest-signal resume keywords

Product ManagementAgile Delivery PracticesDigital Experience DesignData AnalyticsCross-Functional Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyProduct RoadmapsUser StoriesAcceptance CriteriaExperience DesignDesign ThinkingHuman-Centered DesignPrototypingRisk ManagementCompliance

Soft Skills

CommunicationFacilitationNegotiationStakeholder ManagementProblem-Solving

Tools & Technologies

AI-Enabled ToolsMicrosoft OfficeAnalytics PlatformsPrototyping ToolsDesign Systems

Certifications & Qualifications

SAFe Product Owner/Product ManagerCertified Scrum Product OwnerHuman-Centered DesignDesign Thinking

Industry Keywords

Digital CommerceFinancial ServicesConsumer BankingDigital SalesMarketing Technology

About the role

Key responsibilities & impact

Define and maintain product vision, strategy, roadmap, and measurable outcomes for assigned Digital Commerce products and capabilities
Identify client needs, business opportunities, operational pain points, market trends, competitive insights, and digital experience gaps
Partner with Product, Technology, Experience Design, Marketing, Data and Analytics, Risk, Legal, Compliance, Operations, and business stakeholders
Translate client insights and journey friction into product opportunities and prioritized solutions
Lead roadmap development and prioritization, balancing client value, business impact, risk, technical feasibility, regulatory requirements, and capacity
Translate product strategy into epics, features, user stories, acceptance criteria, business requirements, and success metrics
Lead Agile ceremonies including PI planning, backlog refinement, sprint planning, sprint reviews, demos, dependency reviews, and release readiness discussions
Apply human-centered design, journey thinking, experience strategy, usability, accessibility, interaction design, and service design principles
Develop high-level experience concepts, workflows, and solution approaches using AI-assisted concepting and prototyping tools
Lead cross-functional discovery using research, analytics, competitive insights, behavioral data, and design-thinking methods
Facilitate workshops, concept exploration, and collaborative ideation
Use analytics, funnel reporting, client feedback, VOC insights, experimentation results, operational data, and production performance to evaluate product health
Establish and communicate product KPIs such as adoption, application starts, completion, conversion, funding, abandonment, ease of use, defects, cycle time, personalization effectiveness, and business value
Advance targeted digital experiences, campaign enablement, client engagement capabilities, and digital sales outcomes
Lead teams through discovery, solution alignment, delivery planning, execution, validation, launch, and post-production optimization
Ensure solutions are scalable, secure, resilient, maintainable, and aligned with platform strategy and technical roadmaps
Manage dependencies, risks, issues, decisions, and tradeoffs; communicate impacts and recommendations to stakeholders and senior leaders
Address lifecycle processes, risk reviews, controls, accessibility, privacy, security, legal, compliance, and audit documentation
Coordinate release planning and go-to-market readiness
Validate delivered capabilities against objectives, experience goals, acceptance criteria, and expected outcomes
Prepare executive updates, roadmap communications, product recommendations, decision materials, and performance reporting
Serve as subject matter expert for assigned digital commerce journeys, capabilities, systems, client flows, and business outcomes
Mentor Product Managers, Product Owners, analysts, and cross-functional partners

Requirements

What you’ll need

Bachelor's degree in business, engineering, design, technology, or related field; or equivalent combination of education and professional experience
Seven or more years of product management, digital, technology, financial services, marketing technology, experience design, consulting, strategy, or related experience
Five or more years of experience defining and delivering digital products, digital journeys, platform capabilities, or business initiatives within a matrixed organization
Experience developing product strategy, product roadmaps, business cases, product requirements, and measurable product outcomes
Experience leading cross-functional teams across Product, Technology, Design, Analytics, Marketing, Risk, Legal, Compliance, Operations, or related functions
Experience translating client needs, business goals, and technical considerations into prioritized product work
Strong understanding of Agile delivery practices, including PI planning, backlog management, sprint planning, demos, and release readiness
Ability to use AI-enabled and other industry tools to manage demand and create, refine, and improve epics, features, user stories, and acceptance criteria
Ability to use data, analytics, client feedback, and performance trends, with fluency in AI tools, to identify opportunities and recommend action plans
Strong understanding of digital experience design, including customer journeys, service design, interaction design, information architecture, usability, accessibility, design systems, and experience validation
Experience applying Design Thinking, Human-Centered Design, Jobs-to-Be-Done, Service Design, or similar frameworks
Experience creating low-fidelity concepts, experience flows, journey visualizations, prototypes, or solution models
Strong communication, facilitation, negotiation, and stakeholder management skills
Ability to lead through ambiguity, influence without direct authority, make informed decisions, and manage competing priorities
Strong analytical, decision-making, problem-solving, and critical-thinking skills
Experience managing risk, controls, compliance, security, privacy, accessibility, or audit considerations
Proficiency with Microsoft Office, AI-enabled productivity tools, or similar platforms
English language fluency required
Able to work all scheduled hours, including overtime as directed
Preferred: banking, financial services, digital commerce, digital sales, consumer banking, small business banking, lending, wealth, or other regulated-industry experience
Preferred: experience with digital account opening, onboarding, application funnels, acquisition journeys, personalization, marketing platforms, or digital client engagement
Preferred: experience with digital sales and experience platforms, A/B testing, experimentation, funnel optimization, VOC analysis, journey analytics, or client experience measurement
Preferred: SAFe Product Owner/Product Manager, Certified Scrum Product Owner, Human-Centered Design, Design Thinking, or similar certification

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
No less than 10 days of vacation during the first year, prorated
10 sick days, prorated
Paid holidays
Defined benefit pension plan, depending on position and division
Restricted stock units, depending on position and division
Deferred compensation plan, depending on position and division
Minimal travel, up to 10%