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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in architecting and delivering scalable, secure ServiceNow solutions while driving business transformation and operational excellence. Proficient in leading complex initiatives, providing technical guidance, and promoting best practices in software development and governance.
Highest-signal resume keywords
ServiceNow Solution ArchitectureSoftware Development LifecycleServiceNow AI CapabilitiesEnterprise IntegrationsAgile Frameworks
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Programming LanguagesSoftware ArchitectureDesign PrinciplesCSDMCMDBService ModelingAPI ArchitectureWorkflow AutomationCI/CDTechnical Debt Management
Soft Skills
Technical GuidanceCollaborationCoachingDelegationStakeholder Engagement
Tools & Technologies
ServiceNow PlatformIntegration HubGovernance ToolsDevelopment StandardsPrototyping Tools
Certifications & Qualifications
CMACTACSACISCAD
Industry Keywords
Enterprise Service DeliveryDigital InnovationOperational ExcellencePredictive InsightsGenerative AI
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Architect, design, and deliver scalable, secure, and high-performing ServiceNow solutions
- Drive business transformation, operational excellence, digital innovation, efficiency, reliability, user experience, and enterprise service delivery
- Develop innovative ServiceNow solutions and establish engineering standards
- Influence technical strategies across multiple teams
- Translate complex business requirements into sustainable ServiceNow capabilities
- Champion ServiceNow AI capabilities, including intelligent automation, predictive insights, generative AI, and workflow optimization
- Lead large and complex initiatives from concept through implementation
- Provide technical guidance to engineering teams
- Promote best practices through governance and design reviews
- Evaluate emerging ServiceNow technologies and AI-driven innovations
- Implement ServiceNow software architecture and engineering approaches for complex initiatives
- Collaborate with senior engineers, product partners, and architecture teammates on technology approaches
- Lead end-to-end technical design and implementation of scalable, secure, and highly available ServiceNow solutions
- Troubleshoot and resolve complex technical issues and design performance, reliability, and scalability improvements
- Coach and train engineers, delegate and review work, and conduct design reviews and knowledge sharing
- Build prototypes and solution concepts for new features, products, or capabilities
- Contribute to long-term technical goals and plans
- Coordinate and delegate technical work across teams and ensure cohesive, high-quality outcomes
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Software Engineering, or related field
- Minimum of 7 years of professional experience in software development
- Deep knowledge of multiple programming languages, software architecture, and design principles
- Deep understanding of software development lifecycle, testing, deployment, and security practices
- Professional ServiceNow certifications such as CMA, CTA, CSA, CIS, or CAD preferred
- Advanced knowledge of ServiceNow platform architecture, solution design, and enterprise architecture principles preferred
- Deep expertise in CSDM, CMDB, service modeling, and service-aware operating models preferred
- Strong experience with platform governance, architectural review processes, operating models, development standards, and technical debt management preferred
- Expertise in OOTB platform design, configuration-over-customization strategies, platform health, upgradeability, and federated development governance preferred
- Strong knowledge of enterprise integrations, API architecture, Integration Hub, workflow automation, and executive-level stakeholder engagement preferred
- Strong familiarity with Agile frameworks, CI/CD, and enterprise innovation management preferred
- English language fluency required
- Must not require employer sponsorship for work visa status or employment authorization
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment insurance
- Tax-preferred savings accounts
- 401k plan
- At least 10 days of vacation during the first year, prorated based on date of hire and full-time or part-time status
- 10 sick days, prorated
- Paid holidays
- Defined benefit pension plan, depending on position and division
- Restricted stock units, depending on position and division
- Deferred compensation plan, depending on position and division