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Truist

Senior Software Engineer – Problem Management Automation, Analytics

Truist

. Design and deliver scalable software, automation, analytics, and reporting capabilities for Problem Management .

Posted 10/22/2026full-timeCharlotte • North Carolina • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in software development, automation, and analytics, with a strong focus on Problem Management and ITSM practices. Proficient in designing scalable solutions, integrating enterprise platforms, and leading technical initiatives across cross-functional teams.

Highest-signal resume keywords
Software Development LifecyclePython ProgrammingServiceNow DevelopmentCloud-Native Solutions (AWS)REST API Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Software ArchitectureJava ProgrammingTypeScript ProgrammingAutomated TestingCI/CD PipelinesData VisualizationAnalytical MethodsEvent-Driven ServicesScalable Backend SystemsOperational Workflows Automation
Soft Skills
Technical GuidanceCoachingCollaborationProblem-SolvingCommunication
Tools & Technologies
ServiceNowAWSSplunkDynatraceXMatters
Industry Keywords
Problem ManagementIncident ManagementRoot Cause AnalysisOperational ControlsITSM Practices

Tech Stack

Tools & technologies
AWSCloudITSMJavaPythonServiceNowSplunkTypeScript

About the role

Key responsibilities & impact
  • Design and deliver scalable software, automation, analytics, and reporting capabilities for Problem Management
  • Eliminate operational toil and automate reactive and proactive Problem Management procedures
  • Strengthen thematic and causal analysis
  • Develop dashboards and data products using ServiceNow and related enterprise platforms
  • Build integrations, workflow automation, analytical tools, and AI-assisted capabilities
  • Improve cycle time, data quality, control effectiveness, and identification of recurring failure patterns
  • Work across Problem Management, Incident Management, Event Management, architecture, data, platform, and operational teams
  • Implement software architecture and engineering approaches for complex initiatives
  • Lead end-to-end technical design and implementation of scalable, secure, and highly available software solutions
  • Troubleshoot and resolve complex technical issues and improve performance, reliability, and scalability
  • Provide technical guidance, coaching, training, delegation, and design reviews for other engineers
  • Evaluate emerging technologies, build prototypes, and develop solution concepts
  • Contribute to long-term technical goals and plans
  • Lead large or complex initiatives and coordinate technical work across teams

Requirements

What you’ll need
  • Bachelor’s degree in Computer Science, Software Engineering, a related field, or equivalent education, training, and work-related training
  • Minimum of 7 years of professional experience in software development
  • Deep knowledge of multiple programming languages, software architecture, and design principles
  • Deep understanding of software development lifecycle, testing, deployment, and security practices
  • Strong professional experience developing production-grade software using Python, Java, or TypeScript
  • Hands-on experience designing and integrating REST APIs, webhooks, asynchronous processes, event-driven services, and scalable backend systems
  • Experience developing secure cloud-native solutions using AWS or comparable enterprise cloud platforms
  • Experience with ServiceNow, including APIs, reporting, dashboards, workflow integration, data models, and development against enterprise ITSM data
  • Experience automating manual procedures, operational workflows, data collection, validation, routing, reconciliation, reporting, or control activities
  • Experience with modern software delivery practices, including Git, CI/CD pipelines, automated testing, code review, security scanning, release controls, monitoring, and production support
  • Experience building dashboards, analytical applications, data visualizations, or decision-support tools
  • Working knowledge of Problem Management, Incident Management, Major Incident Management, Event Management, root cause analysis, corrective actions, operational controls, or related ITSM practices
  • Experience developing analytical methods for large operational datasets
  • Familiarity with observability and operational platforms such as Splunk, Dynatrace, xMatters, or equivalent technologies
  • English language fluency required
  • Must not require work visa sponsorship or employment authorization support

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Accidental death and dismemberment coverage
  • Tax-preferred savings accounts
  • 401(k) plan
  • At least 10 days of vacation during the first year of employment, prorated as applicable
  • 10 sick days, prorated as applicable
  • Paid holidays
  • Defined benefit pension plan, depending on position and division
  • Restricted stock units, depending on position and division
  • Deferred compensation plan, depending on position and division