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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technology operations, including support for IT infrastructure, hardware, software, and networks, while ensuring compliance with standard operating procedures. Proficient in mainframe environments, particularly z/OS, with a focus on operational continuity and effective communication.
Highest-signal resume keywords
Mainframe z/OS NavigationESP Batch Scheduler ExperienceITIL-Based Environment OperationsTechnical Assistance and TrainingCompliance and Risk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Infrastructure SupportMainframe JCL UnderstandingBatch AnalysisSystem Performance MonitoringTroubleshootingDatabase AdministrationEnd-User Technology SupportChange Management ProcessesOperational DocumentationSDFS and JES2 Navigation
Soft Skills
Strong Written CommunicationStrong Verbal Communication
Industry Keywords
Technology OperationsCompliance RequirementsOperational Activities CoordinationService DeliveryRisk Management
About the role
Key responsibilities & impact- Support day-to-day operations for assigned technology platforms, infrastructure, and systems
- Administer and support hardware, software, databases, and end-user technology
- Coordinate routine operational activities with other technology teams
- Monitor system performance, alerts, and queues; resolve issues within scope and escalate complex problems
- Support installation planning by managing schedules, tracking readiness tasks and dependencies, and coordinating with internal teams and vendors
- Follow approved standards, policies, and procedures supporting compliance, security, and risk management
- Participate in scheduled maintenance, upgrades, and troubleshooting using runbooks and documented steps
- Document requests, workarounds, and resolutions
- Contribute input on recurring issues and trends to support operational improvements and technology initiatives
- Provide technical assistance and training to lower-level support teammates
- Highlight issues and trends to senior teammates and support seamless service delivery and operational continuity
Requirements
What you’ll need- High school diploma and a minimum of 4 years of experience in technology operations or related technical support roles
- Working knowledge of IT infrastructure components including hardware, software, and networks
- Familiarity with standard operating procedures and compliance requirements in technology environments
- 5+ years of navigating in mainframe z/OS environment (TSO, SDFS, JES2, Initiators, etc.) (preferred)
- 5+ years of hands-on experience as batch analyst or mainframe console operator in large-scale enterprise environments (preferred)
- 5+ years of experience with ESP batch scheduler product (preferred)
- 5+ years navigating mainframe environment (z/OS, TSO, SDSF, ESP, SYSLOG) (preferred)
- Understanding of mainframe JCL for job execution and system initiators (preferred)
- Experience operating within ITIL-based environments and change management processes (preferred)
- Strong written and verbal English communication skills (preferred)
- English language fluency required
- Must be able to work 1st shift in the United States of America
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- No less than 10 days of vacation during the first year, prorated based on date of hire and full-time or part-time status
- 10 sick days, prorated
- Paid holidays
- Defined benefit pension plan (depending on position and division)
- Restricted stock units (depending on position and division)
- Deferred compensation plan (depending on position and division)