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Truist

Senior Technology Operations Specialist

Truist

. Support and coordinate day-to-day technology operations across assigned platforms, infrastructure, systems, and networks .

Posted 10/13/2026full-timeRemote • North Carolina • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technology operations, including managing workflows, troubleshooting issues, and ensuring production stability across various platforms. Proficient in using CA Workload Automation, ServiceNow, and ChangeMan while supporting high-availability and disaster recovery environments.

Highest-signal resume keywords
CA Workload Automation (ESP)Mainframe Automation (OPS/MVS)ServiceNow or Equivalent ITSM ToolsTroubleshooting and Log AnalysisTechnology Operations Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technology OperationsWorkflow AutomationLog AnalysisMainframe SystemsLinux EnvironmentsWindows EnvironmentsBatch Workflow ExecutionChange ManagementDatabase AdministrationEnd-User Technology Support
Soft Skills
CommunicationTeam CollaborationTraining and MentoringProblem-SolvingPrioritization
Tools & Technologies
CA Workload AutomationServiceNowChangeManITSM PlatformsHigh-Availability Systems
Industry Keywords
IT InfrastructureCompliance RequirementsOperational StabilityDisaster RecoveryStandard Operating Procedures

Tech Stack

Tools & technologies
ITSMLinuxServiceNow

About the role

Key responsibilities & impact
  • Support and coordinate day-to-day technology operations across assigned platforms, infrastructure, systems, and networks
  • Administer and support hardware, software, databases, and end-user technology
  • Highlight issues and trends to senior teammates
  • Assist and train lower-level support teammates
  • Manage workflows, troubleshoot issues, and ensure production stability
  • Communicate operational issues, task requirements, service impacts, and resolution timelines to technical and non-technical partners
  • Review job requirements and documentation for completeness, accuracy, and adherence to standards
  • Manage and monitor batch workflow execution using CA Workload Automation (ESP)
  • Troubleshoot through log analysis across Mainframe, Linux, and Windows environments
  • Execute operational tasks and automation within mainframe systems, including OPS/MVS
  • Manage deployments and version control using ChangeMan
  • Support operations in high-availability and disaster recovery environments
  • Use ServiceNow or similar ITSM platforms to manage incidents, changes, and operational tickets

Requirements

What you’ll need
  • High school diploma
  • Minimum of 4 years of experience in technology operations or related technical support roles
  • Working knowledge of IT infrastructure components including hardware, software, and networks
  • Familiarity with standard operating procedures and compliance requirements in technology environments
  • English language fluency required
  • Preferred: 5+ years in scheduling, workload automation, or operations intake
  • Preferred: Proficiency with CA Workload Automation (ESP)
  • Preferred: Strong mainframe experience, including OPS/MVS automation
  • Preferred: Command-line skills in Mainframe, Linux, or Windows environments
  • Preferred: Demonstrated ability to troubleshoot through logs and workflow analysis
  • Preferred: Experience with ServiceNow or equivalent ITSM tools
  • Preferred: Hands-on experience with ChangeMan
  • Preferred: Background in resilient, high-availability, or disaster recovery environments
  • Preferred: Ability to partner across multiple teams and manage competing priorities

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Accidental death and dismemberment coverage
  • Tax-preferred savings accounts
  • 401(k) plan
  • At least 10 days of vacation during the first year, prorated based on date of hire and full-time or part-time status
  • 10 sick days, prorated
  • Paid holidays
  • Defined benefit pension plan (depending on position and division)
  • Restricted stock units (depending on position and division)
  • Deferred compensation plan (depending on position and division)