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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technology operations, including support for IT infrastructure, hardware, software, and networks. Proficient in mainframe environments, particularly z/OS, with a strong focus on compliance, operational continuity, and effective communication.
Highest-signal resume keywords
Technology Operations ExperienceMainframe z/OS NavigationESP Batch Scheduler ProficiencyITIL-Based Environment FamiliarityStrong English Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Infrastructure SupportMainframe JCL UnderstandingBatch AnalysisSystem Performance MonitoringTroubleshootingOperational ComplianceChange ManagementTechnical DocumentationInstallation PlanningIssue Resolution
Soft Skills
Technical AssistanceTeam CollaborationTraining and Mentoring
Tools & Technologies
ESP Batch SchedulerZ/OSTSOSDSFJES2SYSLOG
Industry Keywords
Technology OperationsCompliance RequirementsRisk ManagementStandard Operating ProceduresOperational Continuity
About the role
Key responsibilities & impact- Deliver day-to-day operational support for assigned technology platforms, infrastructure, and systems
- Administer and support hardware, software, databases, and end-user technology
- Coordinate routine operational activities with other technology teams
- Monitor system performance, alerts, and queues; resolve issues within scope and escalate complex problems
- Support installation planning by managing schedules, readiness tasks, dependencies, and deployment issues
- Follow approved standards, policies, and procedures supporting compliance, security, and risk management
- Participate in scheduled maintenance, upgrades, and troubleshooting using runbooks and documented steps
- Document requests, workarounds, and resolutions
- Contribute input on recurring issues and trends to assess operational needs and plan improvements
- Provide technical assistance and training to lower-level support teammates
- Highlight issues and trends to senior teammates and support operational continuity
Requirements
What you’ll need- High school diploma
- Minimum of 4 years of experience in technology operations or related technical support roles
- Working knowledge of IT infrastructure components including hardware, software, and networks
- Familiarity with standard operating procedures and compliance requirements in technology environments
- Preferred: 5+ years navigating in mainframe z/OS environment (TSO, SDFS, JES2, Initiators, etc.)
- Preferred: 5+ years of hands-on experience as batch analyst or mainframe console operator in large-scale enterprise environments
- Preferred: 5+ years of experience with ESP batch scheduler product
- Preferred: 5+ years navigating mainframe environment (z/OS, TSO, SDSF, ESP, SYSLOG)
- Preferred: Understanding of mainframe JCL for job execution and system initiators
- Preferred: Experience operating within ITIL-based environments and change management processes
- Preferred: Strong written and verbal English communication skills
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- At least 10 days of vacation during the first year of employment, prorated
- 10 sick days, prorated
- Paid holidays
- Defined benefit pension plan, depending on position and division
- Restricted stock units, depending on position and division
- Deferred compensation plan, depending on position and division