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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technology operations, including support for IT infrastructure, hardware, software, and compliance standards. Proficient in mainframe environments and batch processing, with strong communication skills for effective collaboration and training.
Highest-signal resume keywords
Mainframe z/OS NavigationESP Batch Scheduler ExperienceITIL-Based Environment OperationsTechnical Support in Large-Scale EnvironmentsJCL Understanding for Job Execution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technology Operations SupportMainframe Console OperationBatch AnalysisSystem Performance MonitoringTroubleshootingDocumentation of Requests and ResolutionsInstallation PlanningCompliance and Risk ManagementStandard Operating ProceduresTechnical Assistance and Training
Soft Skills
Strong Written CommunicationStrong Verbal Communication
Tools & Technologies
Mainframe z/OSTSOSDFSJES2ESPSYSLOG
Industry Keywords
IT InfrastructureTechnology SupportChange Management ProcessesOperational Activities CoordinationSecurity Standards
About the role
Key responsibilities & impact- Deliver day-to-day operational support for assigned technology platforms, infrastructure, and systems
- Administer and support hardware, software, databases, and end-user technology
- Coordinate routine operational activities with other technology teams
- Monitor system performance, alerts, and queues; resolve issues and escalate complex problems
- Support installation planning by managing schedules, tracking readiness tasks and dependencies, and coordinating with internal teams and vendors
- Follow and reinforce standards, policies, and procedures supporting compliance, security, and risk management
- Participate in scheduled maintenance, upgrades, and troubleshooting using runbooks and documented steps
- Document requests, workarounds, and resolutions
- Provide input on recurring issues and trends to assess operational needs and plan improvements
- Provide technical assistance and training to lower-level support teammates
Requirements
What you’ll need- High school diploma
- Minimum of 4 years of experience in technology operations or related technical support roles
- Working knowledge of IT infrastructure components including hardware, software, and networks
- Familiarity with standard operating procedures and compliance requirements in technology environments
- 5+ years navigating in mainframe z/OS environment (TSO, SDFS, JES2, Initiators, etc.) (preferred)
- 5+ years of hands-on experience as batch analyst or mainframe console operator in large-scale enterprise environments (preferred)
- 5+ years of experience with ESP batch scheduler product (preferred)
- 5+ years navigating mainframe environment (z/OS, TSO, SDSF, ESP, SYSLOG) (preferred)
- Understanding of mainframe JCL for job execution and system initiators (preferred)
- Experience operating within ITIL-based environments and change management processes (preferred)
- Strong written and verbal English communication skills (preferred)
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- At least 10 days of vacation during the first year, prorated
- 10 sick days, prorated
- Paid holidays
- Defined benefit pension plan (depending on position and division)
- Restricted stock units (depending on position and division)
- Deferred compensation plan (depending on position and division)