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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technology operations, incident management, and operational excellence, with a strong focus on automation, cloud technologies, and IT governance. Capable of translating technical requirements into actionable plans while ensuring compliance and risk management.
Highest-signal resume keywords
Technology Operations ManagementIncident ManagementCloud TechnologiesIT GovernanceAutomation Frameworks
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT InfrastructureCloud TechnologiesAutomation FrameworksInfrastructure As CodeOperational Metrics AnalysisRoot-Cause AnalysisDisaster RecoveryBusiness ContinuityTechnical DocumentationIncident Response
Soft Skills
Technical GuidanceCollaborationCoachingProblem-SolvingCommunication
Tools & Technologies
ZelleReal-Time PaymentsITILDevOpsAgile Methodologies
Certifications & Qualifications
CISSPCCIEMicrosoft Certified: Azure Solutions Architect Expert
Industry Keywords
Technology OperationsOperational ExcellenceComplianceRisk ManagementStrategic Planning
Tech Stack
Tools & technologiesAzureCloud
About the role
Key responsibilities & impact- Implement and support technology operations for Zelle and Real-Time Payments (RTP)
- Monitor payment processing and supporting technology
- Troubleshoot and resolve production issues
- Lead incident triage and escalation
- Support root-cause analysis and remediation
- Serve as a technical escalation resource for complex issues
- Partner with Technology, Operations, Product, infrastructure, and vendor teams
- Support production changes, releases, modernization initiatives, resiliency, disaster recovery, and business continuity
- Develop and maintain operational procedures, runbooks, troubleshooting, and recovery documentation
- Analyze system alerts, logs, operational metrics, and transaction trends
- Identify recurring issues, strengthen controls, improve platform supportability, and drive automation and continuous improvement
- Contribute to technical roadmaps and operational strategies
- Deliver technology operations for assigned systems or services
- Own and execute defined processes and maintain technology standards and governance patterns
- Lead components of larger initiatives and moderately complex technical efforts
- Evaluate emerging technologies, automation, and optimization techniques
- Provide technical guidance and informal coaching to teammates
- Translate technical and business requirements into implementation plans
- Collaborate with vendors, partners, and adjacent teams on integration and solution design
- Monitor and analyze operational metrics, logs, and observability data
- Perform incident response for medium-to-high priority issues
- Contribute to incident management, disaster recovery, and business continuity procedures
Requirements
What you’ll need- Bachelor’s degree Information Technology, Computer Science, or related technical discipline
- Minimum of 5 years of progressive experience in technology operations
- Advanced understanding of IT infrastructure, cloud technologies, security, compliance, and risk management
- Proven track record in technology governance, strategic planning, and operational excellence
- Advanced certifications such as CISSP, CCIE, Microsoft Certified: Azure Solutions Architect Expert, or equivalent (preferred)
- Extensive experience with multi-cloud environments, automation frameworks, and infrastructure as code (preferred)
- Knowledge of ITIL, DevOps, Agile methodologies, and enterprise architecture frameworks (preferred)
- English language fluency required
- Ability to participate in on-call and after-hours production support as required
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- At least 10 days of vacation during the first year of employment, prorated
- 10 sick days, prorated
- Paid holidays
- Defined benefit pension plan (position/division dependent)
- Restricted stock units (position/division dependent)
- Deferred compensation plan (position/division dependent)