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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client transactions, financial needs assessment, and relationship building while adhering to compliance and operational procedures. Proficient in utilizing technology for banking services and delivering high-quality customer service.
Highest-signal resume keywords
Client Relationship BuildingCash Handling ExperienceSales SupportMicrosoft Office ProficiencyInterpersonal Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client TransactionsFinancial Needs AssessmentBasic Computer ApplicationsBranch Automation SkillsProblem Resolution
Soft Skills
Excellent Interpersonal SkillsCommunication SkillsMultitasking Ability
Tools & Technologies
ATMsOnline BankingMobile Banking
Industry Keywords
Compliance GuidelinesOperational ProceduresRisk Management PoliciesIntegrated Relationship Management
About the role
Key responsibilities & impact- Complete client transactions accurately and efficiently while properly handling assigned monies
- Deliver high-quality service and identify clients’ financial needs
- Perform complex and standardized transactions, with assistance when necessary
- Educate clients on ATMs, online banking, and mobile banking
- Support sales through outbound client calls and identification of client needs and opportunities
- Refer clients to appropriate branch team members or specialists
- Participate in Integrated Relationship Management activities and Truist Retail Community Bank Leadership Routines
- Attend sales, service, product knowledge, training, and web-based learning sessions
- Follow internal controls, operational procedures, risk management policies, and current compliance guidelines
- Serve as secondary contact for new account openings and problem resolution
- Offer applicable products and services to clients and prospects
Requirements
What you’ll need- High school diploma or equivalent education
- Two years of teller, cash handling, or client service experience
- Six months of client relationship building or sales experience
- Excellent interpersonal and communication skills
- Ability to master personal computer keyboard and software skills necessary for branch automation
- Ability to multitask under time constraints
- Proficiency in basic computer applications, including Microsoft Office
- Ability to travel for temporary staffing needs, including temporary assignment or locale changes
- Ability to work weekends and/or extended hours; occasional travel and overnights may be included
- English language fluency required
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- At least 10 days of vacation during the first year (prorated)
- 10 sick days (prorated)
- Paid holidays
- Defined benefit pension plan (position/division dependent)
- Restricted stock units (position/division dependent)
- Deferred compensation plan (position/division dependent)