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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and implementing enterprise voice and telecommunications solutions, including VoIP technologies, while ensuring compliance with organizational policies and regulatory requirements. Strong analytical and troubleshooting skills are essential for optimizing infrastructure performance and reliability.
Highest-signal resume keywords
Enterprise Voice SolutionsTelecommunications NetworksInfrastructure EngineeringCloud TechnologiesTechnical Product Ownership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
VoIP TechnologiesNetwork InfrastructureDatabase ManagementStorage SolutionsMiddleware TechnologiesAutomation TechniquesPerformance OptimizationTroubleshootingInfrastructure DesignTechnical Analysis
Soft Skills
Communication SkillsInterpersonal SkillsRelationship ManagementCollaborationAnalytical Skills
Industry Keywords
Financial Services IndustryRegulatory ComplianceInfrastructure StandardsTechnology GovernanceCross-Functional Collaboration
Tech Stack
Tools & technologiesCloudVoIP
About the role
Key responsibilities & impact- Design, build, and implement enterprise voice, telecommunications, VoIP, and related network infrastructure platforms and systems
- Apply automation, monitoring, and optimization techniques to ensure high availability and performance
- Manage infrastructure engineering projects and processes aligned with organizational policies and regulatory requirements
- Support product ownership and implementation of new voice and telecommunications technologies
- Collaborate with cross-functional teams, customers, and stakeholders to integrate new technologies and improve infrastructure standards, services, and processes
- Troubleshoot and resolve complex technical issues affecting infrastructure performance and reliability
- Support compliance with technology strategies, standards, and governance
- Review and guide infrastructure designs, configurations, and procedures
- Provide technical guidance to lower-level technical professionals
- Develop technical solutions through analysis of infrastructure systems and lead infrastructure processes
- Communicate regularly with customers and technology partners to understand needs and support successful delivery
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Engineering, Information Systems, a related field, or equivalent education, training, and work-related experience
- Minimum of 5 years of professional experience in infrastructure engineering
- Strong knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware
- English language fluency required
- Must be authorized to work in the United States; Truist will not sponsor work visa status or employment authorization
- Preferred: Master’s degree in a relevant technical discipline
- Preferred: Experience in the financial services industry
- Preferred: Experience designing, implementing, supporting, and optimizing enterprise voice and telecommunications solutions, including VoIP technologies
- Preferred: Strong knowledge of voice infrastructure, telecommunications networks, call routing, and related network technologies and protocols
- Preferred: Experience in technical product ownership or a similar role
- Preferred: Experience partnering with customers and business stakeholders
- Preferred: Strong communication, interpersonal, and relationship management skills
- Preferred: Experience leading or contributing to enterprise technology implementations, migrations, upgrades, or modernization initiatives
- Preferred: Strong troubleshooting and analytical skills
- Preferred: Experience collaborating across engineering, network, operations, vendor, and business teams
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401k plan
- At least 10 days of vacation during the first year of employment (prorated)
- 10 sick days (prorated)
- Paid holidays
- Defined benefit pension plan (depending on position and division)
- Restricted stock units (depending on position and division)
- Deferred compensation plan (depending on position and division)