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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Wholesale Payments solutions, focusing on client satisfaction, operational excellence, and risk management. Proven ability to lead diverse teams, implement strategic goals, and enhance processes for improved client experiences.
Highest-signal resume keywords
Wholesale Payments ManagementOperational Risk ManagementClient Relationship ManagementTeam LeadershipRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Risk Management MethodologiesOperational Policies and ProceduresPerformance ManagementFinancial Services ExperienceProcess Improvement
Soft Skills
Interpersonal SkillsCritical ThinkingOrganizational SavvyCollaborationClient Experience Focus
Tools & Technologies
Microsoft Office Suite
Industry Keywords
Wholesale PaymentsClient SatisfactionGovernance RoutinesDiversity and InclusionStrategic Direction
About the role
Key responsibilities & impact- Manage an industry-leading group delivering Wholesale Payments solutions to clients
- Improve client relationships and support profitable growth
- Support the vision, strategic direction, and execution of Wholesale services
- Ensure accurate execution and resolution of issues related to wholesale services
- Act as point of escalation and partner with other leaders
- Lead the group, encourage collaboration, and support teammate engagement and inclusion
- Develop and maintain risk controls, documented procedures, job aids, performance routines, and governance routines
- Identify and implement efficiencies in product end-to-end onboarding and client experience
- Partner with other teams to improve processes, roll out new features and products, and advance business initiatives
- Monitor industry trends and identify best practices
- Maintain partnerships with lines of business, Product, and other stakeholders
- Develop and implement strategic goals for Wholesale Payments and operational excellence
- Serve as a subject matter expert for quality, efficiency, and continuous improvement projects
- Develop processes and procedures to meet or exceed client expectations
- Manage operational policies and procedures for regulatory and internal compliance
- Develop and maintain operational risk management systems and processes
- Support Wholesale Payments products and solutions, manage capacity needs, meet service levels, and drive client satisfaction
- Research and implement efficient processes to improve quality, enhance client satisfaction, and reduce costs
- Manage recruitment, retention, career development, performance management, salary administration, promotions, transfers, succession planning, training, coaching, and terminations
Requirements
What you’ll need- Bachelor’s degree in business, Accounting or related field or equivalent work experience
- Five or more years direct experience managing a team, performance, and resource allocations
- Seven or more years of relevant financial services or related work experience
- Demonstrated leadership abilities, innovation, and performance within a production environment
- Demonstrated experience in partnering with diverse teams based in various regional locations
- Ability to manage and negotiate with senior leadership and alliance relationships
- Strong interpersonal skills and ability to build relationships, display organizational savvy, leverage networks, and value diversity
- Strong ability to provide positive client experience
- Ability to translate strategic priorities into operational expectations and drive organizational and cultural changes
- Knowledge of risk and controls, and operational risk management methodologies
- Knowledge of regulatory and compliance requirements
- Critical thinking skills and ability to synthesize complex information
- Demonstrated advanced skills in computer applications, such as Microsoft Office Suite
- English language fluency required
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401k plan
- At least 10 days of vacation during the first year, prorated
- 10 sick days, prorated
- Paid holidays
- Defined benefit pension plan (depending on position and division)
- Restricted stock units (depending on position and division)
- Deferred compensation plan (depending on position and division)