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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and management capabilities in retail environments, with a focus on training, development, and maintaining service standards. Proficient in compliance with regulations and effective communication with diverse teams and customers.
Highest-signal resume keywords
Retail Management ExperienceTeam Training and DevelopmentCash Handling ExperienceCompliance with State RegulationsStrong Interpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inventory ManagementData AnalysisSafety Procedure ComprehensionAbility to Lift 50 lbsElectronic Equipment Operation
Soft Skills
ProfessionalismFlexibilityConfidentialityCustomer InteractionConflict Resolution
Tools & Technologies
ComputersScannersPrintersTelecommunications Devices
Certifications & Qualifications
Valid Driver's LicenseLevel 1 Background CheckLevel 2 Background Check
Industry Keywords
Visual MerchandisingService StandardsSOP EnforcementLabor-Budget ManagementCustomer Service
About the role
Key responsibilities & impact- Support the General Manager in leading and supervising store personnel
- Partner with the General Manager to plan and implement strategies that improve service standards and sales results
- Maintain brand standards in visual merchandising
- Ensure compliance with state-specific regulations
- Review, communicate, and enforce company SOPs and communicate changes to employees
- Provide coaching, training, and development focused on service standards and accountability
- Monitor and maintain store inventory
- Handle and resolve patient issues and escalations while on duty
- Maintain professional working relationships with business partners
- Assist the General Manager with labor-budget management
- Maintain strict confidentiality and compliance
- Perform other tasks assigned by management
- Work 40–45 hours weekly with flexible hours based on store needs, including evenings, weekends, and holidays
Requirements
What you’ll need- Two years of related experience and/or training or equivalent combination of education and experience
- Prior management experience, preferably in retail and/or customer service
- Prior cash handling experience
- Ability to train, develop and evaluate a team of 40+ employees
- Strong interpersonal skills and professionalism to communicate with all levels of management and staff
- Ability to uphold strict confidentiality and discretion
- Conversational English proficiency
- Ability to operate electronic equipment, including computers, scanners, printers, and telecommunications devices
- Ability to comprehend safety procedures
- Ability to analyze data and draw appropriate conclusions
- Ability to interact respectfully and politely with customers and team members
- Valid driver’s license and MVR background check for delivery locations only
- Ability to pass level 1 and level 2 background checks
- Must be at least 21 years of age
- Ability to function independently with flexibility and personal integrity
- Ability to work with patrons of different ages, abilities, and emotional or hostile conditions
- Ability to move throughout the facility, including tight spaces
- Ability to push, pull, lift, carry, and position objects up to 50 lbs.
- Ability to ascend and descend stools, ladders, and steps
- Visual and auditory acuity with or without aids
Benefits
Comp & perks- Opportunities for monthly bonuses
- 401(k) plan
- Comprehensive benefits package
- Paid time off