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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and management capabilities in retail environments, with a focus on training, development, and maintaining service standards. Proficient in compliance with regulations and effective communication across all levels of staff.
Highest-signal resume keywords
Retail Management ExperienceTeam Training And DevelopmentCash Handling ExperienceStrong Interpersonal SkillsCompliance With Regulations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisInventory ManagementService Standards ImprovementVisual MerchandisingSafety Procedures Comprehension
Soft Skills
ProfessionalismCommunication SkillsConflict ResolutionFlexibilityIntegrity
Tools & Technologies
Electronic Equipment OperationComputersScannersPrintersTelecommunication Devices
Certifications & Qualifications
Valid Driver's LicenseLevel 1 Background CheckLevel 2 Background Check
Industry Keywords
RetailCustomer ServiceSOP ComplianceLabor Budget ManagementConfidentiality
About the role
Key responsibilities & impact- Support the General Manager in leading and supervising store personnel
- Plan and implement strategies to improve service standards and sales results
- Maintain brand standards in visual merchandising
- Ensure compliance with state-specific regulations and company SOPs
- Communicate SOP changes to employees with the General Manager and other leaders
- Provide coaching, training, and development focused on service standards and accountability
- Monitor and maintain store inventory
- Handle and resolve patient issues and escalations while on duty
- Maintain professional relationships with business partners
- Assist with managing the labor budget
- Maintain strict confidentiality and compliance
- Perform other tasks assigned by management
Requirements
What you’ll need- Two years of related experience and/or training or equivalent combination of education and experience
- Prior management experience, preferably in retail and/or customer service
- Prior cash handling experience
- Ability to train, develop and evaluate a team of 40+ employees
- Strong interpersonal skills and professionalism to communicate with all levels of management and staff
- Ability to uphold strict confidentiality and discretion
- Conversational English proficiency
- Ability to operate electronic equipment, including computers, scanners, printers, and telecommunication devices
- Ability to comprehend safety procedures
- Proven ability to analyze data and draw appropriate conclusions
- Valid driver's license and MVR background check for delivery locations only
- Ability to pass level 1 and level 2 background checks
- Must be at least 21 years of age
- Ability to function independently with flexibility and personal integrity
- Ability to work with patrons of different ages, abilities, and emotional states
- Ability to move throughout the facility and work in tight spaces
- Ability to push, pull, lift, carry, and position objects up to 50 pounds
- Ability to ascend and descend stools, ladders, and steps
- Visual and auditory acuity with or without aids
Benefits
Comp & perks- Opportunities for monthly bonuses
- 401(k) plan
- Comprehensive benefits package
- Paid time off
- Flexible hours depending on store needs