Dispensary Associate

Trulieve

. Guide customers through their cannabis journey by educating them on product benefits and potential side effects .

Posted 10/23/2026full-timeFort Lauderdale • Florida • United StatesJuniorMid-Level💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on educating customers about cannabis products, while adhering to state regulations and company policies. Capable of efficiently processing orders and resolving customer issues in a fast-paced retail environment.

Highest-signal resume keywords

Customer Service ExperienceCash Handling ExperienceExcellent Communication SkillsAbility to Work IndependentlyConversational English Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingProduct KnowledgeAbility to Follow InstructionsAbility to Lift 50 lbsDelivery Driver Skills

Soft Skills

EmpathyCompassionInterpersonal SkillsProfessionalismDiscretion

Tools & Technologies

ComputersLaptopsElectronic EquipmentTelecommunication Devices

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Cannabis RegulationsRetail ExperiencePatient ServiceCustomer JourneyBackground Record Check

About the role

Key responsibilities & impact

Guide customers through their cannabis journey by educating them on product benefits and potential side effects
Facilitate customer purchases in accordance with state regulations
Provide exceptional customer service, empathy, compassion, elevated patient service, and product knowledge
Assist managers and shift supervisors with returns according to company policy
Prepare and process patient orders promptly and efficiently
Follow Trulieve policies and procedures
Work with the leader on duty to enhance the customer experience
Assist customers with product or device issues
Collaborate with leadership and management to resolve customer issues
Document customer issues and concerns on customer profiles
Maintain a clean and well-stocked workstation
Perform additional tasks assigned by management
Perform delivery associate duties as needed, including following policies and procedures
Process online orders, including deliveries, within a two-hour timeframe

Requirements

What you’ll need

High-school diploma or equivalent and experience in the field or a similar field
Minimum age of 21 (or 18 in CT, PA, and WV)
Prior retail and/or customer service experience is preferred
Prior cash handling experience
Ability to work independently in a dynamic, fast-paced environment
Excellent verbal and written communication skills
Ability to work effectively without supervision and in a team environment
Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
Ability to understand and follow written/oral instructions
Ability to interact respectfully and politely with customers and team members
Conversational English proficiency
Ability to operate computers, laptops, electronic equipment, and telecommunication devices
Mental and physical capacity to perform job duties
Valid driver's license and clean driving record to fulfill the Delivery Driver role
Ability to pass a comprehensive background record check
Ability to move intermittently throughout the workday
Ability to see and hear adequately or use prosthetics enabling these senses
Ability to function independently with flexibility and personal integrity
Ability to work with ill, disabled, elderly, emotionally upset, and sometimes hostile people
Ability to manipulate, push, pull, lift, carry, and position objects up to 50 lbs
Ability to work evenings, weekends, and holidays
Availability for up to 40 hours per week and after-hours work based on business needs

Benefits

Comp & perks

Position is eligible for tips
Comprehensive benefits package
Paid time off
Equal employment opportunity protections
Drug-free workplace