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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to guide patients through their cannabis purchasing journey while providing product knowledge and addressing concerns. Capable of maintaining a clean workstation and processing orders efficiently in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceProduct KnowledgeCash Handling ExperienceExcellent Communication SkillsAbility to Work Independently
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCash HandlingProduct KnowledgePhysical DutiesComputer Operation
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismConfidentiality
Tools & Technologies
Electronic EquipmentTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisRetailCustomer ExperiencePatient ServiceBackground Check
About the role
Key responsibilities & impact- Guide customers through their cannabis purchasing journey by explaining product benefits and potential side effects
- Provide exceptional customer service, empathy, and compassion to patients
- Provide product knowledge and elevated patient service standards
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders accurately, efficiently, and timely
- Follow Trulieve policies and procedures
- Work with leaders and management to enhance customer experience and resolve customer issues
- Assist customers with product or device issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Process online orders, including deliveries, within a two-hour timeframe
- Perform additional team tasks as assigned
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 in CT, PA, and WV
- Prior retail and/or customer service experience is preferred
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and in a team environment
- Excellent verbal and written communication skills
- Strong interpersonal skills, business sense, and professionalism
- Ability to uphold confidentiality and discretion
- Ability to understand and follow written and oral instructions
- Conversational English proficiency
- Ability to operate computers, laptops, electronic equipment, and telecommunication devices
- Valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to perform required physical duties, including moving throughout the facility and lifting, carrying, pushing, or pulling objects up to 50 lbs
- Availability to work evenings, weekends, holidays, and after hours based on business needs
Benefits
Comp & perks- Position eligible for tips
- Comprehensive benefits package
- Paid time off
- Flexible hours depending on store needs