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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and product knowledge in the cannabis industry, with the ability to educate customers on product benefits and side effects while adhering to state regulations. Capable of working independently and collaboratively in a fast-paced environment, ensuring compliance with company policies and procedures.
Highest-signal resume keywords
Customer ServiceProduct KnowledgeCash HandlingVerbal and Written CommunicationInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash HandlingOrder ProcessingElectronic Equipment OperationTelecommunication Device Operation
Soft Skills
EmpathyCompassionProfessionalismConfidentialityDiscretion
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisPatient PurchasesState RegulationsCustomer JourneyReturns Processing
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them about product benefits and potential side effects
- Facilitate patient purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist with product or device issues and collaborate with leadership to resolve customer concerns
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional team tasks as needed, including delivery or online-order support
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age (or minimum 18 years of age in CT, PA and WV)
- Prior experience, preferably in retail and/or customer service
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written/oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Ability to operate electronic equipment and telecommunication devices
- Mental and physical capacity to perform job duties
- Ability to pass a comprehensive background record check
- Valid driver's license and clean driving record required for the Delivery Driver role
- Ability to move intermittently throughout the workday and perform the stated physical requirements
- Ability to work evenings, weekends, and holidays
- Availability for flexible hours, up to 40 hours per week and after-hours business needs
Benefits
Comp & perks- Position is eligible for tips
- Comprehensive benefits package including paid time off