Dispensary Associate

Trulieve

. Guide customers on their cannabis journey by educating them on product benefits and potential side effects .

Posted 10/2/2026full-timeExton • Pennsylvania • United StatesSeniorLead💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, product knowledge, and the ability to communicate effectively with diverse individuals. Capable of working independently and collaboratively in a fast-paced environment while adhering to state regulations and company policies.

Highest-signal resume keywords

Customer ServiceCash Handling ExperienceProduct KnowledgeEffective CommunicationTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyCompassionInterpersonal SkillsProfessionalismFlexibility

Tools & Technologies

Electronic EquipmentTelecommunication Devices

Certifications & Qualifications

Valid Driver's License

Industry Keywords

CannabisRetailCustomer EducationState RegulationsPatient Orders

About the role

Key responsibilities & impact

Guide customers on their cannabis journey by educating them on product benefits and potential side effects
Provide exceptional customer service, empathy, compassion, and product knowledge
Facilitate customer purchases in accordance with State regulations
Assist Managers and Shift Supervisors with returns according to company policy
Prepare and process patient orders in a timely and efficient manner
Follow Trulieve policies and procedures
Work with the leader on duty to enhance the customer experience
Assist customers with product or device issues
Work with leadership and management to resolve customer issues
Document customer issues and concerns on customer profiles
Maintain a clean and well-stocked workstation
Perform additional team tasks as assigned
Perform delivery associate duties as needed, including following procedures
Process online orders, including deliveries, within a 2-hour timeframe

Requirements

What you’ll need

High-school diploma or equivalent and experience in the field or in a similar field
Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV)
Prior experience, preferably in retail and/or customer service area is a plus
Must have prior cash handling experience
Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form
Must be able to work effectively without supervision and in a team environment
Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
Able to understand and follow written/oral instructions
Ability to interact with customers and team members respectfully and politely
Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
Must possess the mental and physical capacities necessary to perform the job duties
Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role
Must be able to pass a comprehensive background record check
Must be able to move intermittently throughout the workday
Must be able to see and hear or use prosthetics that will enable these senses to function adequately
Must function independently, have flexibility, personal integrity, and ability to work effectively with residents, personnel, and support agencies
Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people in the facility
Must be able to push/pull, lift/carry, and position objects up to 50 lbs
Must be available to work evenings, weekends, and holidays
Must be available for up to 40 hours per week and after-hours work based on business needs

Benefits

Comp & perks

Position is eligible for tips
Comprehensive benefits package
Paid time off