Dispensary Associate

Trulieve

. Guide customers through their cannabis purchasing journey by educating them about product benefits and potential side effects .

Posted 11/5/2026part-timeWhitehall • Pennsylvania • United StatesJuniorMid-Level💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and product knowledge in the cannabis industry, ensuring compliance with state regulations while effectively assisting customers throughout their purchasing journey.

Highest-signal resume keywords

Customer ServiceCash HandlingRetail ExperienceCommunication SkillsProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingProduct KnowledgeSafety ProceduresElectronic Equipment OperationBackground Check Compliance

Soft Skills

EmpathyCompassionInterpersonal SkillsProfessionalismTeam Collaboration

Tools & Technologies

ComputersLaptopsTelecommunication Devices

Certifications & Qualifications

Valid Driver's License

Industry Keywords

CannabisState RegulationsCustomer JourneyPatient OrdersRetail

About the role

Key responsibilities & impact

Guide customers through their cannabis purchasing journey by educating them about product benefits and potential side effects
Facilitate customer purchases in accordance with state regulations
Provide exceptional customer service, empathy, compassion, and product knowledge
Assist managers and shift supervisors with returns according to company policy
Prepare and process patient orders accurately, efficiently, and timely
Follow Trulieve policies and procedures
Work with the leader on duty to enhance the customer experience
Assist customers with product or device issues
Collaborate with leadership and management to resolve customer issues
Document customer issues and concerns in customer profiles
Maintain a clean and well-stocked workstation
Process online orders, including deliveries, within a two-hour timeframe
Perform additional team tasks as assigned, including delivery associate duties when needed

Requirements

What you’ll need

High-school diploma or equivalent and experience in the field or in a similar field
Minimum age of 18 in Pennsylvania (21 in most other locations)
Prior retail and/or customer service experience is a plus
Prior cash handling experience
Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
Excellent verbal and written communication and people skills
Ability to work without supervision and in a team environment
Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
Ability to understand and follow written and oral instructions
Ability to interact respectfully and politely with customers and team members
Conversational English proficiency
Ability to operate computers, laptops, electronic equipment, and telecommunication devices
Ability to comprehend safety procedures
Mental and physical capacity to perform job duties
Valid driver's license and clean driving record to fulfill the Delivery Driver role
Ability to pass a comprehensive background record check
Ability to move throughout the workday and perform the stated physical requirements, including lifting, carrying, pushing, and pulling up to 50 lbs
Availability to work evenings, weekends, holidays, and after-hours based on business needs

Benefits

Comp & perks

Position eligible for tips
Comprehensive benefits package including paid time off
Flexible hours depending on store needs