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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, product knowledge, and the ability to educate customers on cannabis products while adhering to state regulations. Capable of efficiently processing orders and handling cash transactions in a fast-paced retail environment.
Highest-signal resume keywords
Customer Service ExperienceCash Handling ExperienceProduct KnowledgeVerbal And Written Communication SkillsAbility To Work Independently
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCash HandlingProduct EducationCustomer Issue ResolutionAbility To Follow InstructionsAbility To Lift 50 LbsDelivery Procedures
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismConfidentiality
Tools & Technologies
ComputersLaptopsTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisRetailCustomer JourneyState RegulationsPatient Orders
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them about product benefits and potential side effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently and promptly
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Process online orders, including deliveries, within a two-hour timeframe as needed
- Perform delivery associate duties as needed, including following delivery procedures
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum age of 18 in WV
- Prior retail and/or customer service experience is a plus
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written and oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Ability to operate computers, laptops, electronic equipment, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move intermittently throughout the workday and work independently
- Ability to work with ill, disabled, elderly, emotionally upset, and sometimes hostile people
- Ability to move/traverse throughout the facility, including confined spaces
- Ability to manipulate, push, pull, lift, carry, and position objects up to 50 lbs
- Ability to ascend/descend stools, ladders, and steps and position oneself at floor level
- Availability for evenings, weekends, and holidays
- Availability for up to 25 hours per week and after-hours work based on business needs
Benefits
Comp & perks- Paid time off
- Flexible hours depending on store needs