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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and product knowledge in the cannabis industry, while effectively managing customer interactions and transactions in compliance with state regulations. Capable of working independently and collaboratively in a fast-paced environment, ensuring timely processing of orders and maintaining a clean workspace.
Highest-signal resume keywords
Customer ServiceCash HandlingProduct KnowledgeCommunication SkillsRetail Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingElectronic Equipment OperationCash HandlingProduct EducationConfidentiality Upholding
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismTeam Collaboration
Tools & Technologies
ComputersTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisState RegulationsCustomer JourneyRetailPatient Orders
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them about product benefits and potential side effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Assist Managers and Shift Supervisors with returns according to company policy
- Prepare and process patient orders in a timely and efficient manner
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns on customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional team tasks assigned by management, including delivery-associate tasks as needed
- Process online orders, including deliveries, within a 2-hour timeframe
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age (or minimum 18 in CT, PA and WV)
- Prior experience, preferably in retail and/or customer service
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, and professionalism
- Ability to uphold confidentiality and discretion
- Ability to understand and follow written and oral instructions
- Conversational English
- Ability to operate electronic equipment, computers, laptops, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move throughout the workday and perform physical tasks
- Ability to push, pull, lift, carry, or position objects up to 50 lbs
- Availability to work evenings, weekends, holidays, and after hours based on business needs
Benefits
Comp & perks- Position is eligible for tips
- Flexible hours
- Paid time off
- Comprehensive benefits package