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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, product knowledge, and the ability to educate customers about cannabis products while adhering to state regulations. Capable of working independently and collaboratively in a fast-paced environment, with a focus on maintaining professionalism and confidentiality.
Highest-signal resume keywords
Customer ServiceProduct KnowledgeCash HandlingVerbal And Written CommunicationTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash Handling ExperienceOrder ProcessingDelivery ProceduresAbility To Lift 50 LbsComputer Operation
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismDiscretion
Tools & Technologies
Electronic EquipmentTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisRetailCustomer EducationState RegulationsPatient Service
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them about product benefits and potential side effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, product knowledge, and elevated patient service
- Assist Managers and Shift Supervisors with returns according to company policy
- Prepare and process patient orders in a timely and efficient manner
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks assigned by management
- When needed, perform delivery associate tasks, including following delivery procedures
- When needed, process online orders, including deliveries, within a 2-hour timeframe
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age (or minimum 18 years of age in CT, PA and WV)
- Prior experience, preferably in retail and/or customer service area is a plus
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication and people skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written and oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Ability to operate computers, laptops, electronic equipment, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move throughout the workday and perform required physical tasks
- Ability to push, pull, lift, carry, or position objects up to 50 lbs
- Availability to work evenings, weekends, holidays, and after hours based on business needs
Benefits
Comp & perks- Comprehensive benefits package including paid time off
- Flexible hours depending on store needs