Dispensary Associate

Trulieve

. Guide customers through their cannabis journey by educating them about product benefits and potential side effects .

Posted 10/15/2026part-timeWesley Chapel • Florida • United StatesSeniorLead💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy and compassion while guiding customers through their cannabis journey. Proficient in cash handling, order processing, and maintaining compliance with state regulations.

Highest-signal resume keywords

Customer ServiceCash HandlingOrder ProcessingCommunication SkillsProduct Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingCash HandlingProduct KnowledgeElectronic Equipment OperationTelecommunication Device Operation

Soft Skills

EmpathyCompassionInterpersonal SkillsProfessionalismConfidentiality

Certifications & Qualifications

Valid Driver's License

Industry Keywords

CannabisRetailCustomer ExperienceState RegulationsPatient Service Standards

About the role

Key responsibilities & impact

Guide customers through their cannabis journey by educating them about product benefits and potential side effects
Facilitate customer purchases in accordance with state regulations
Provide exceptional customer service, empathy, and compassion to patients, customers, guests, and coworkers
Provide elevated patient service standards and product knowledge
Assist managers and shift supervisors with returns according to company policy
Prepare and process patient orders efficiently
Follow Trulieve policies and procedures
Work with the leader on duty to enhance the customer experience
Assist customers with product or device issues
Collaborate with leadership and management to resolve customer issues
Document customer issues and concerns on customer profiles
Maintain a clean and well-stocked workstation
Process online orders, including deliveries, within a two-hour timeframe when providing online support
Perform delivery associate duties as needed

Requirements

What you’ll need

High-school diploma or equivalent and experience in the field or in a similar field
Minimum 21 years of age (or minimum 18 in CT, PA and WV)
Prior experience, preferably in retail and/or customer service
Prior cash handling experience
Must be available on weekends, evenings, and holidays
Ability to work independently in a dynamic, fast-paced environment and in a team environment
Excellent verbal and written communication skills
Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
Ability to understand and follow written/oral instructions
Conversational English proficiency
Ability to operate electronic equipment and telecommunication devices
Mental and physical capacity to perform job duties
Must be able to pass a comprehensive background record check
Must be able to move throughout the workday and work with ill, disabled, elderly, emotionally upset, and at times hostile people
Ability to push/pull and lift/carry/position objects up to 50 lbs
Valid driver's license and clean driving record required for the Delivery Driver role

Benefits

Comp & perks

Position is eligible for tips
Comprehensive benefits package including paid time off