Dispensary Associate

Trulieve

. Guide customers through their cannabis purchasing journey by explaining product benefits and potential side effects .

Posted 11/6/2026part-timeOcala • Florida • United StatesSeniorLead💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills, product knowledge, and the ability to facilitate patient purchases while adhering to state regulations. Capable of working independently and collaboratively in a fast-paced environment, with a focus on maintaining confidentiality and professionalism.

Highest-signal resume keywords

Customer Service ExperienceCash Handling ExperienceProduct KnowledgeVerbal And Written Communication SkillsAbility To Work Independently

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash HandlingOrder ProcessingProduct KnowledgeAbility To Follow InstructionsAbility To Lift/Carry Up To 50 LbsDelivery ProceduresComputer OperationTelecommunication Device Operation

Soft Skills

EmpathyCompassionInterpersonal SkillsProfessionalismAbility To Work In A Team Environment

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Cannabis PurchasingPatient PurchasesState RegulationsCustomer ExperienceConfidentiality

About the role

Key responsibilities & impact

Guide customers through their cannabis purchasing journey by explaining product benefits and potential side effects
Provide exceptional customer service, empathy, compassion, and product knowledge
Facilitate patient purchases in accordance with state regulations
Assist managers and shift supervisors with returns according to company policy
Prepare and process patient orders efficiently
Follow Trulieve policies and procedures
Work with the leader on duty to enhance the customer experience
Assist customers with product or device issues
Collaborate with leadership and management to resolve customer issues
Document customer issues and concerns in customer profiles
Maintain a clean and well-stocked workstation
Perform additional tasks assigned by management
Perform delivery-associate duties as needed, including following delivery procedures
Process online orders, including deliveries, within a two-hour timeframe

Requirements

What you’ll need

High-school diploma or equivalent and experience in the field or in a similar field
Minimum 21 years of age, or minimum 18 in CT, PA, and WV
Prior retail and/or customer service experience is preferred
Prior cash handling experience required
Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
Excellent verbal and written communication skills
Ability to work effectively without supervision and in a team environment
Strong interpersonal skills, business sense, and professionalism
Ability to maintain confidentiality and discretion
Ability to understand and follow written and oral instructions
Ability to interact respectfully and politely with customers and team members
Conversational English proficiency
Ability to operate computers, laptops, electronic equipment, and telecommunication devices
Must possess the mental and physical capacities necessary to perform the job duties
Valid driver's license and clean driving record required for the Delivery Driver role
Must pass a comprehensive background record check
Must be able to move intermittently throughout the workday and perform required sensory functions
Must be able to work effectively with ill, disabled, elderly, emotionally upset, and sometimes hostile people
Must be able to move throughout the facility, manipulate objects, push/pull and lift/carry up to 50 lbs, and ascend/descend stools, ladders, or steps
Must be available for evenings, weekends, and holidays

Benefits

Comp & perks

Position is eligible for tips
Comprehensive benefits package
Paid time off
Flexible hours depending on store needs