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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, including empathy and communication, while adhering to state regulations and company policies. Capable of efficiently processing orders and resolving customer issues in a fast-paced retail environment.
Highest-signal resume keywords
Customer Service ExperienceCash Handling ExperienceExcellent Verbal And Written Communication SkillsAbility To Work IndependentlyConversational English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingProduct KnowledgeCash HandlingAbility To Lift/Carry Up To 50 LbsBackground Record Check Compliance
Soft Skills
EmpathyInterpersonal SkillsProfessionalismTeam CollaborationAbility To Uphold Confidentiality
Tools & Technologies
ComputersLaptopsElectronic EquipmentTelecommunication Devices
Certifications & Qualifications
High-School Diploma Or EquivalentValid Driver's License
Industry Keywords
CannabisRetailPatient ServiceState RegulationsCustomer Experience
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them about product benefits and potential side effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and elevated patient service
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders promptly and efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns on customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional team tasks as assigned
- Process online orders, including deliveries, within a two-hour timeframe
- Perform delivery associate duties as needed
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 years of age in CT, PA and WV
- Prior retail and/or customer service experience is preferred
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment
- Excellent verbal and written communication skills
- Ability to work without supervision and in a team environment
- Strong interpersonal skills, business sense, and professionalism
- Ability to uphold confidentiality and discretion
- Ability to understand and follow written/oral instructions
- Conversational English proficiency
- Ability to operate computers, laptops, electronic equipment, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record for the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move intermittently throughout the workday and work independently
- Ability to work with ill, disabled, elderly, emotionally upset, and sometimes hostile people
- Ability to push/pull, lift/carry, and position objects up to 50 lbs
- Availability to work flexible hours, evenings, weekends, holidays, and up to 25 hours per week
Benefits
Comp & perks- Paid time off
- Comprehensive benefits package