Dispensary Associate

Trulieve

. Guide customers through their cannabis journey by educating them on product benefits and potential side effects .

Posted 10/30/2026full-timeBrooksville • Florida • United StatesSeniorLead💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, including the ability to educate customers on product benefits and handle transactions in compliance with state regulations. Proficient in managing customer interactions with empathy and professionalism while maintaining a clean and organized workspace.

Highest-signal resume keywords

Customer Service ExperienceCash Handling ExperienceEffective Communication SkillsAbility to Work IndependentlyConversational English Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product KnowledgeOrder ProcessingDelivery PoliciesAbility to Lift 50 lbsComputer Operation

Soft Skills

EmpathyInterpersonal SkillsProfessionalismConfidentialityFlexibility

Tools & Technologies

Electronic EquipmentTelecommunication Devices

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Cannabis IndustryRetailCustomer EducationState RegulationsPatient Service

About the role

Key responsibilities & impact

Guide customers through their cannabis journey by educating them on product benefits and potential side effects
Facilitate customer purchases in accordance with state regulations
Provide exceptional customer service, empathy, compassion, and elevated patient service
Assist managers and shift supervisors with returns according to company policy
Prepare and process patient orders efficiently
Follow Trulieve policies and procedures
Work with the leader on duty to enhance the customer experience
Assist customers with product or device issues
Collaborate with leadership and management to resolve customer issues
Document customer issues and concerns in customer profiles
Maintain a clean and well-stocked workstation
Perform additional tasks assigned by management
Perform delivery associate duties as needed, including following delivery policies
Process online orders, including deliveries, within a two-hour timeframe

Requirements

What you’ll need

High-school diploma or equivalent and experience in the field or in a similar field
Minimum 21 years of age, or minimum 18 years of age in CT, PA and WV
Prior experience, preferably in retail and/or customer service
Prior cash handling experience
Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
Excellent verbal and written communication skills
Ability to work effectively without supervision and in a team environment
Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
Ability to understand and follow written and oral instructions
Ability to interact respectfully and politely with customers and team members
Conversational English proficiency
Ability to operate computers, laptops, electronic equipment, and telecommunication devices
Mental and physical capacity to perform job duties
Valid driver's license and clean driving record to fulfill the Delivery Driver role
Ability to pass a comprehensive background record check
Ability to move intermittently throughout the workday
Ability to see and hear adequately, or use prosthetics enabling these senses
Ability to function independently with flexibility and personal integrity
Ability to work with ill, disabled, elderly, emotionally upset, and sometimes hostile people
Ability to move throughout the facility, including confined spaces
Ability to manipulate, push, pull, lift, carry, and position objects up to 50 lbs
Ability to ascend and descend stools, ladders, and steps; crouch, stoop, kneel, and crawl
Availability to work evenings, weekends, holidays, and after hours based on business needs
Up to 40 hours per week availability

Benefits

Comp & perks

Position eligible for tips
Comprehensive benefits package
Paid time off
Flexible hours depending on store needs