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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, product knowledge, and the ability to educate customers on cannabis products while adhering to state regulations. Capable of efficiently processing orders and resolving customer issues in a fast-paced retail environment.
Highest-signal resume keywords
Customer ServiceProduct KnowledgeCash HandlingVerbal CommunicationTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCash HandlingElectronic Equipment OperationCustomer Issue DocumentationProduct Education
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismDiscretion
Tools & Technologies
ComputersTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisRetailPatient Service StandardsState RegulationsCustomer Experience
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them about product benefits and potential side effects
- Facilitate customer purchases in accordance with state regulations
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Deliver elevated patient service standards through the TruExperience
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders promptly and efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns on customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks and team duties as assigned
- Assist with processing all online orders, including deliveries, within a two-hour timeframe
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 years of age in CT, PA and WV
- Prior retail and/or customer service experience is a plus
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written/oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Ability to operate electronic equipment, computers, laptops, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move intermittently throughout the workday and independently work with diverse populations
- Ability to move/traverse throughout the facility, including confined spaces
- Ability to communicate and exchange sensitive information, observe details, and operate computing devices
- Ability to manipulate, push, pull, lift, carry, and position objects up to 50 lbs; ascend/descend stools, ladders, and steps; crouch, stoop, kneel, or crawl
- Availability for flexible hours, evenings, weekends, holidays, and after-hours business needs
- Up to 25 hours per week availability
Benefits
Comp & perks- Position is eligible for tips
- Comprehensive benefits package including paid time off