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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, product knowledge, and the ability to educate customers about cannabis products. Capable of working independently and collaboratively in a fast-paced environment while maintaining professionalism and confidentiality.
Highest-signal resume keywords
Customer Service ExperienceProduct KnowledgeCash Handling ExperienceVerbal And Written Communication SkillsAbility To Follow Policies And Procedures
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash HandlingOrder ProcessingProduct EducationCustomer Issue DocumentationAbility To Lift Up To 50 Pounds
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismDiscretion
Tools & Technologies
Electronic Equipment OperationComputersTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisRetailPatient Service StandardsTruExperienceDelivery Policies
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them about product benefits and potential side effects
- Provide exceptional customer service, empathy, and compassion to patients, customers, guests, and coworkers
- Provide elevated patient service standards and product knowledge through the TruExperience
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders promptly and efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional team tasks as assigned
- Perform delivery associate duties as needed, including following delivery policies and procedures
- Process online orders, including deliveries, within a two-hour timeframe
- Move throughout the facility, handle products and equipment, and lift, carry, push, or pull objects up to 50 pounds
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age (or minimum 18 years of age in CT, PA and WV)
- Prior retail and/or customer service experience is a plus
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written and oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Ability to operate electronic equipment, including computers and laptops, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move intermittently throughout the workday and perform the stated physical requirements
- Availability to work evenings, weekends, and holidays
- Ability to work up to 40 hours per week and be available after hours based on business needs
Benefits
Comp & perks- Position is eligible for tips
- Comprehensive benefits package
- Paid time off
- Flexible hours depending on store needs