Dispensary Associate

Trulieve

. Guide customers through their cannabis journey by educating them on product benefits and potential side effects .

Posted 11/8/2026part-timeOrlando • Florida • United StatesSeniorLead💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and product knowledge in the cannabis industry, effectively guiding customers through their journey while maintaining a clean and organized workspace. Capable of handling cash transactions and processing orders efficiently in a fast-paced environment.

Highest-signal resume keywords

Customer ServiceCash HandlingProduct KnowledgeEffective CommunicationTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingCash HandlingProduct EducationDelivery TasksSafety Procedures

Soft Skills

EmpathyInterpersonal SkillsProfessionalismConfidentialityAdaptability

Tools & Technologies

Electronic EquipmentTelecommunication Devices

Certifications & Qualifications

Valid Driver's License

Industry Keywords

CannabisRetailCustomer ExperiencePatient ServiceBackground Check

About the role

Key responsibilities & impact

Guide customers through their cannabis journey by educating them on product benefits and potential side effects
Provide exceptional customer service and empathy to patients, customers, guests, and coworkers
Provide elevated patient service standards, behaviors, and product knowledge
Assist Managers and Shift Supervisors with returns according to company policy
Prepare and process patient orders in a timely and efficient manner
Follow Trulieve policies and procedures
Work with the leader on duty to enhance the customer experience
Assist customers with product or device issues
Work with leadership and management to resolve customer issues
Document customer issues and concerns on customer profiles
Maintain a clean and well-stocked workstation
Perform additional tasks assigned by management
Process online orders, including deliveries, within a 2-hour timeframe as needed
Perform delivery associate tasks as needed

Requirements

What you’ll need

High-school diploma or equivalent and experience in the field or in a similar field
Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV)
Prior experience, preferably in retail and/or customer service area is a plus
Must have prior cash handling experience
Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form
Must be able to work effectively without supervision and in a team environment
Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
Able to understand and follow written/oral instructions
Ability to interact with customers and team members respectfully and politely
Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
Must possess the mental and physical capacities necessary to perform the job duties
Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role
Must be able to pass a comprehensive background record check
Must be able to move intermittently throughout the workday and function independently
Must be able to push/pull, lift/carry, and position objects up to 50 lbs
Must be available to work evenings, weekends, and holidays
Work up to 25 hours per week and be available after hours based on business needs

Benefits

Comp & perks

Comprehensive benefits package including paid time off