Dispensary Associate

Trulieve

. Guide customers through their cannabis journey by educating them about product benefits and potential side effects .

Posted 9/21/2026full-timeSierra Vista • Arizona • United StatesSeniorLead💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and product knowledge in the cannabis industry, ensuring compliance with state regulations while providing empathetic support to patients. Capable of efficiently processing orders and resolving customer issues in a fast-paced environment.

Highest-signal resume keywords

Customer ServiceProduct KnowledgeCash HandlingVerbal CommunicationTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingCash HandlingElectronic Equipment OperationSafety Procedure ComprehensionCustomer Issue Documentation

Soft Skills

EmpathyInterpersonal SkillsProfessionalismConfidentialityFlexibility

Tools & Technologies

ComputersTelecommunication Devices

Certifications & Qualifications

Valid Driver's License

Industry Keywords

CannabisPatient ServiceRetailState RegulationsCustomer Experience

About the role

Key responsibilities & impact

Guide customers through their cannabis journey by educating them about product benefits and potential side effects
Provide product and effects knowledge while delivering excellent customer service
Facilitate customer purchases in accordance with state regulations
Provide exceptional service to customers, guests, patients, and coworkers
Provide empathy and compassion to patients
Deliver the TruExperience through elevated patient service standards, behaviors, and product knowledge
Assist managers and shift supervisors with returns according to company policy
Prepare and process patient orders efficiently and promptly
Follow Trulieve policies and procedures
Work with the leader on duty to enhance the customer experience
Assist customers with product or device issues
Collaborate with leadership and management to resolve customer issues
Document customer issues and concerns in customer profiles
Maintain a clean, well-stocked workstation
Perform additional tasks assigned by management
Perform delivery associate duties as needed, including following policies and procedures and potentially delivering orders
Process online orders, including deliveries, within a two-hour timeframe as needed

Requirements

What you’ll need

High-school diploma or equivalent and experience in the field or in a similar field
Minimum 21 years of age (or minimum 18 years of age in CT, PA and WV)
Prior experience, preferably in retail and/or customer service
Prior cash handling experience
Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
Excellent verbal and written communication skills
Ability to work effectively without supervision and in a team environment
Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
Ability to understand and follow written and oral instructions
Ability to interact respectfully and politely with customers and team members
Conversational English proficiency
Ability to operate electronic equipment, including computers and laptops, comprehend safety procedures, and use telecommunication devices
Mental and physical capacity to perform job duties
Valid driver's license and clean driving record to fulfill the Delivery Driver role
Ability to pass a comprehensive background record check
Ability to move intermittently throughout the workday
Ability to see and hear, or use prosthetics enabling these senses to function adequately
Ability to function independently with flexibility, personal integrity, and effectiveness with residents, personnel, and support agencies
Ability to work with ill, disabled, elderly, emotionally upset, and sometimes hostile people
Ability to move/traverse throughout the facility, including confined spaces
Ability to accurately communicate and exchange sensitive information
Ability to observe/inspect details at varying ranges and operate computing devices
Ability to manipulate objects of varying sizes and weights; push/pull, lift/carry/position objects up to 50 lbs
Ability to ascend/descend stools, ladders, and steps and position self or objects at floor level
Availability for flexible hours, evenings, weekends, holidays, and after-hours business needs
Up to 40 hours per week

Benefits

Comp & perks

Position is eligible for tips
Comprehensive benefits package including paid time off