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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to guide customers through their cannabis purchasing journey while adhering to state regulations. Proficient in cash handling, order processing, and maintaining a clean and organized workstation.
Highest-signal resume keywords
Customer Service ExperienceCash Handling ExperienceOrder Processing SkillsVerbal And Written Communication SkillsConversational English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCash HandlingProduct KnowledgeDelivery ProceduresAbility To Lift 50 Lbs
Soft Skills
EmpathyCompassionInterpersonal SkillsProfessionalismAbility To Work Independently
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Cannabis RegulationsCustomer JourneyRetail ExperiencePatient OrdersBackground Record Check
About the role
Key responsibilities & impact- Guide customers through their cannabis purchasing journey by explaining product benefits and potential side effects
- Provide exceptional customer service, empathy, compassion, and product knowledge
- Facilitate customer purchases in accordance with state regulations
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance customer experience
- Assist customers with product or device issues
- Collaborate with leadership to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean, well-stocked workstation
- Perform additional tasks assigned by management
- Perform delivery associate duties as needed, including delivery procedures
- Process online orders, including deliveries, within a two-hour timeframe
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum age of 18 in Pennsylvania (21 in most other locations)
- Prior retail and/or customer service experience is preferred
- Prior cash handling experience required
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written/oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record for Delivery Driver duties
- Ability to pass a comprehensive background record check
- Ability to move throughout the workday and perform required physical tasks
- Ability to push, pull, lift, carry, and position objects up to 50 lbs
- Availability to work evenings, weekends, holidays, and after hours as needed
Benefits
Comp & perks- Position is eligible for tips
- Comprehensive benefits package
- Paid time off
- Flexible hours depending on store needs