Dispensary Associate

Trulieve

. Guide customers through their cannabis journey by educating them on product benefits and potential side effects .

Posted 9/23/2026full-timeRockville • Maryland • United StatesJuniorMid-Level💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, product knowledge, and the ability to educate customers on cannabis products while adhering to state regulations. Capable of working independently and collaboratively in a fast-paced environment, with a focus on maintaining high service standards and effective communication.

Highest-signal resume keywords

Customer Service ExperienceProduct KnowledgeCash Handling ExperienceVerbal And Written Communication SkillsAbility To Follow State Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash HandlingOrder ProcessingCustomer DocumentationAbility To Lift/Carry Up To 50 LbsAbility To Operate Electronic Equipment

Soft Skills

EmpathyCompassionInterpersonal SkillsProfessionalismDiscretion

Tools & Technologies

ComputersLaptopsTelecommunication Devices

Certifications & Qualifications

Valid Driver's License

Industry Keywords

CannabisPatient Service StandardsRetail ExperienceCustomer JourneyDelivery Policies

About the role

Key responsibilities & impact

Guide customers through their cannabis journey by educating them on product benefits and potential side effects
Provide exceptional customer service, empathy, compassion, and product knowledge
Facilitate customer purchases in accordance with state regulations
Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge
Assist managers and shift supervisors with returns according to company policy
Prepare and process patient orders efficiently
Follow Trulieve policies and procedures
Work with the leader on duty to enhance the customer experience
Assist customers with product or device issues
Collaborate with leadership and management to resolve customer issues
Document customer issues and concerns on customer profiles
Maintain a clean and well-stocked workstation
Perform additional tasks assigned by management
Fulfill delivery associate duties as needed, including following delivery policies
Process online orders, including deliveries, within a 2-hour timeframe as online support

Requirements

What you’ll need

High-school diploma or equivalent and experience in the field or in a similar field
Minimum age of 21 (or 18 in CT, PA, and WV)
Prior retail and/or customer service experience preferred
Prior cash handling experience
Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
Excellent verbal and written communication skills
Ability to work without supervision and in a team environment
Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
Ability to understand and follow written/oral instructions
Ability to interact respectfully and politely with customers and team members
Conversational English proficiency
Ability to operate computers, laptops, electronic equipment, and telecommunication devices
Mental and physical capacity to perform job duties
Valid driver's license and clean driving record to fulfill the Delivery Driver role
Ability to pass a comprehensive background record check
Ability to move intermittently throughout the workday
Ability to see and hear, or use prosthetics enabling these senses
Ability to function independently with flexibility and personal integrity
Ability to work with ill, disabled, elderly, emotionally upset, and at times hostile people
Ability to push/pull, lift/carry, and position objects up to 50 lbs
Availability to work evenings, weekends, holidays, and after hours based on business needs

Benefits

Comp & perks

Position eligible for tips
Comprehensive benefits package
Paid time off
Flexible hours depending on store needs