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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on empathy and compassion while guiding patients through their cannabis journey. Proficient in compliance with state regulations and company policies, with the ability to handle cash and process orders efficiently.
Highest-signal resume keywords
Customer Service ExperienceCash Handling ExperienceCompliance With State RegulationsExcellent Verbal And Written Communication SkillsConversational English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCash HandlingCompliance With RegulationsComputer OperationTelecommunication Device Operation
Soft Skills
EmpathyInterpersonal SkillsProfessionalismConfidentialityDiscretion
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisPatient ServiceRetail ExperienceCustomer ExperienceDynamic Environment
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by explaining product benefits and potential side effects
- Provide exceptional customer service, empathy, and compassion to patients
- Deliver elevated patient service and demonstrate product knowledge
- Assist managers and shift supervisors with returns according to company policy
- Prepare and process patient orders efficiently and in compliance with state regulations
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance the customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks assigned by management
- When needed, process online orders, including deliveries, within two hours
- When needed, perform delivery associate duties while following company policies
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum age of 21, or 18 in CT, PA, and WV
- Prior retail and/or customer service experience is preferred
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written and oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Ability to operate computers, laptops, electronic equipment, and telecommunication devices
- Mental and physical capacity to perform job duties
- Ability to pass a comprehensive background record check
- Must possess a valid driver's license and clean driving record to fulfill the Delivery Driver role
- Ability to move intermittently throughout the workday and perform the stated physical requirements
- Ability to work with ill, disabled, elderly, emotionally upset, and sometimes hostile people
Benefits
Comp & perks- Position is eligible for tips
- Comprehensive benefits package
- Paid time off