Dispensary Associate

Trulieve

. Guide customers through their cannabis journey by explaining product benefits and potential side effects .

Posted 11/3/2026full-timeFort Lauderdale • Florida • United StatesSeniorLead💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to guide customers through their cannabis journey while adhering to state regulations. Proficient in cash handling, effective communication, and maintaining a clean and organized workstation.

Highest-signal resume keywords

Customer ServiceCash HandlingCommunication SkillsProduct KnowledgeRetail Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash HandlingOrder ProcessingProduct KnowledgeElectronic Equipment OperationTelecommunication Device Operation

Soft Skills

EmpathyCompassionInterpersonal SkillsProfessionalismDiscretion

Certifications & Qualifications

Valid Driver's License

Industry Keywords

CannabisCustomer JourneyState RegulationsRetailPatient Orders

About the role

Key responsibilities & impact

Guide customers through their cannabis journey by explaining product benefits and potential side effects
Provide exceptional customer service, empathy, compassion, and product knowledge
Facilitate customer purchases in accordance with state regulations
Assist managers and shift supervisors with returns according to company policy
Prepare and process patient orders promptly and efficiently
Follow Trulieve policies and procedures
Work with the leader on duty to enhance the customer experience
Assist customers with product or device issues
Collaborate with leadership and management to resolve customer issues
Document customer issues and concerns on customer profiles
Maintain a clean and well-stocked workstation
Perform additional team tasks as assigned
Process online orders, including deliveries, within a two-hour timeframe as needed
Perform delivery associate responsibilities as needed, including following policies and procedures

Requirements

What you’ll need

High-school diploma or equivalent and experience in the field or in a similar field
Minimum 21 years of age (or minimum 18 years of age in CT, PA and WV)
Prior experience, preferably in retail and/or customer service
Prior cash handling experience
Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
Excellent verbal and written communication skills
Ability to work effectively without supervision and in a team environment
Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
Ability to understand and follow written/oral instructions
Ability to interact with customers and team members respectfully and politely
Conversational English proficiency
Ability to operate electronic equipment and telecommunication devices
Mental and physical capacity to perform job duties
Valid driver's license and clean driving record to fulfill the Delivery Driver role
Ability to pass a comprehensive background record check
Ability to move intermittently throughout the workday
Ability to see and hear or use prosthetics enabling these senses to function adequately
Ability to function independently with flexibility and personal integrity
Ability to work effectively with ill, disabled, elderly, emotionally upset, and sometimes hostile people
Ability to move throughout the facility and work in confined spaces
Ability to manipulate, push, pull, lift, carry, and position objects up to 50 lbs
Ability to ascend/descend stools, ladders, and steps and position self or objects at floor level
Availability to work evenings, weekends, and holidays
Availability for up to 40 hours per week and after-hours work based on business needs

Benefits

Comp & perks

Position is eligible for tips
Comprehensive benefits package
Paid time off