Dispensary Associate

Trulieve

. Guide customers through their cannabis journey by educating them on product benefits and potential side effects .

Posted 11/3/2026part-timeOcala • Florida • United StatesSeniorLead💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, including empathy and compassion, while effectively guiding customers through their cannabis journey. Proficient in compliance with state regulations and capable of handling cash transactions and processing orders efficiently.

Highest-signal resume keywords

Customer Service ExperienceCash Handling ExperienceVerbal And Written Communication SkillsAbility To Work IndependentlyConversational English Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingCash HandlingCompliance With State RegulationsAbility To Lift/Carry 50 LbsDelivery Procedures

Soft Skills

EmpathyCompassionInterpersonal SkillsProfessionalismDiscretion

Tools & Technologies

ComputersLaptopsElectronic EquipmentTelecommunication Devices

Certifications & Qualifications

Valid Driver's License

Industry Keywords

CannabisRetailPatient ServiceCustomer ExperienceBackground Record Check

About the role

Key responsibilities & impact

Guide customers through their cannabis journey by educating them on product benefits and potential side effects
Facilitate customer purchases in compliance with state regulations
Provide exceptional customer service, empathy, compassion, and elevated patient service
Assist managers and shift supervisors with returns according to company policy
Prepare and process patient orders promptly and efficiently
Follow Trulieve policies and procedures
Work with the leader on duty to enhance the customer experience
Assist customers with product or device issues
Collaborate with leadership and management to resolve customer issues
Document customer issues and concerns on customer profiles
Maintain a clean and well-stocked workstation
Perform additional tasks assigned by management
Perform delivery associate responsibilities as needed, including following delivery procedures
Process online orders, including deliveries, within a two-hour timeframe

Requirements

What you’ll need

High-school diploma or equivalent and experience in the field or in a similar field
Minimum 21 years of age (or minimum 18 years of age in CT, PA and WV)
Prior retail and/or customer service experience preferred
Prior cash handling experience
Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
Excellent verbal and written communication and people skills
Ability to work effectively without supervision and in a team environment
Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
Ability to understand and follow written and oral instructions
Ability to interact respectfully and politely with customers and team members
Conversational English proficiency
Ability to operate computers, laptops, electronic equipment, and telecommunication devices
Mental and physical capacity to perform job duties
Valid driver's license and clean driving record to fulfill the Delivery Driver role
Ability to pass a comprehensive background record check
Ability to move intermittently throughout the workday
Ability to see and hear, or use prosthetics enabling these senses adequately
Ability to function independently with flexibility and personal integrity
Ability to work with ill, disabled, elderly, emotionally upset, and sometimes hostile people
Ability to push/pull and lift/carry/position objects up to 50 lbs
Availability for flexible hours, evenings, weekends, holidays, and after-hours business needs
Ability to work up to 40 hours per week

Benefits

Comp & perks

Position is eligible for tips
Comprehensive benefits package including paid time off